Penny McEwan
Edmonton,AB
Summary
Proven leader in demolition and business management, notably with Downright Demolition , I excel in operations management and client relations, driving financial growth and fostering strong client and team relationships. Leveraged project management and communication skills to surpass client expectations and achieve significant business development milestones. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
22
22
years of professional experience
Work History
Owner/Partner
Downright Demoltion
06.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Contributed to the firm''s growth by attracting new business opportunities via targeted marketing efforts.
- Conducted settlement negotiations and trial for property case with $[Amount] in counterclaims.
General Manager
Prowerks Demolition
08.2017 - 05.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Senior Estimator
B&B Demolition
04.2002 - 01.2017
- Advised clients on various design options while considering cost implications, helping them make informed decisions about project scope and budget.
- Presented clear and concise estimates to clients, fostering trust and confidence in our services.
- Maintained excellent communication throughout each project lifecycle, addressing any concerns or changes swiftly to minimize delays or budget overruns.
- Collaborated with cross-functional teams to ensure seamless integration of estimating data into overall project management plans.
- Negotiated favorable contract terms with suppliers and subcontractors, yielding cost savings for both the company and clients.
- Increased project accuracy by diligently reviewing blueprints, specifications, and proposals.
- Earned recognition as a top-performing Senior Estimator due to consistently high-quality work and successful project outcomes.
- Established strong relationships with key industry partners, resulting in reliable partnerships and favorable terms on bids.
Education
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Project estimating
- Staff Management
- Team Oversight
- Staff hiring
- Business Development
Languages
English
Elementary
Timeline
Owner/Partner
Downright Demoltion
06.2018 - Current
General Manager
Prowerks Demolition
08.2017 - 05.2018
Senior Estimator
B&B Demolition
04.2002 - 01.2017
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