Penny Golin
Sales Representative
Mississauga,ON
Summary
12+ years’ experience enjoying customer service,
3 years’ sales experience; consistently exceeding quota, became top sales person, and 2 years’ experience in a leadership role. Extremely adaptable to new work environments and trained easily. Enthusiastically able to meet client’s needs through effective listening skills and tactful inquiries. Friendly and respectful with a focus on making connections with customers and ensuring client retention. Consistently maintaining top-of-the-leaderboard performance.
Overview
12
12
years of professional experience
Work History
Door-to-Door Sales Representative
YESA and Cogeco
11.2021 - Current
- Exceeds sales expectations; considered top performer.
- Drives team revenue totals by bringing in top sales numbers.
- Works with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Travels to average of 100 doors daily with 90% yield rate for products being completely installed after sale.
- Travels by foot or automobile to deliver or sell merchandise or services.
- Learns and implements consultative selling skills to identify opportunities, overcome objections and close sales.
- Completes 20+ follow up appointments or calls each week to connect with warm leads.
- Uses scripts or persuasive sales techniques to convince clients in purchasing telecom services such as, internet, TV, and home phone.
- Offers customers best-fit, beneficial solutions from available product line.
- Presents sales presentations and proposals to prospects in territory, identifying positive features and advantages over those of competition.
- Finds cost-saving options for new customers of residential telecom services, often reducing overall costs by 50%.
- Works quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Pursues existing and potential customers by phone, email and text message to generate leads and close sales.
Operational Manager
YESA
06.2022 - 09.2022
- Monitored over 30 employees' activities and provided guidance where needed.
- Encouraged positive work environment and culture for all employees.
- Implemented performance accountability programs and ensured compliance with all company policies, improved by 70%.
- Created and sent reports to Directors and COO.
- Supported and provided managers and employees with everything needed to be successful in their roles.
- Secured accommodations using tactful negotiation, cutting rates almost by 50%, for remote employees.
- Coordinated over 15 staff schedules, training and onboarding per week.
- Made financial proposals for expenses needed to run certain operations.
- Multitude of varying office tasks carried out each day.
Bartender, Server, and Chef
Pearson International Airport – Vino Volo Restaurant
09.2021 - 11.2021
- Engaged guests in friendly and professional manner; created lasting first and last impressions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Responsible for wine knowledge including, flavor profiles and talking points of current list along with pricing guidelines
- Prepared food menu items timely; with applying gourmet details
- Processed all point-of-sale transactions in quick, efficient manner
- Worked with fellow employees and management to ensure all guests have best experience possible
- Maintained clean organized work environment
- Supported other areas of bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation
- Ensured responsible service of alcohol
Receptionist
Family Practice Immigration Medical Clinic
09.2021 - 11.2021
- Assisted physicians and administrative management with sensitive and urgent requests.
- Kindly greeted office visitors and managed patient intake.
- Excellent phone etiquette with answering and routing incoming calls.
- Scheduled, confirmed appointments, communicated with clients and updated client records with care.
- Made sure of utmost sanitation was being practiced regularly.
- Filed medical records and performed other administrative duties.
- Always performed duties with sense of urgency and organization.
Receptionist Supervisor
Rapid Access Multi-Specialty Walk-In Clinic
06.2019 - 04.2021
- Promoted to supervisor in under one year of employment
- Trained new employees and collaborated with coworkers and management
- Assisted physicians and administrative management with sensitive and urgent requests
- Greeted office visitors and managed patient intake
- Excellent phone etiquette with answering and routing incoming calls
- Scheduled appointments for patients with care
- Made sure of utmost sanitation was being practiced regularly
- Always looked upon for leadership and efficient operations of clinic duties
- Implemented convenient and efficient protocol for handling tele-medicine during COVID-19
- Filed medical records and performed other administrative duties
- Always performed duties with sense of urgency and organization
Culinary Expert
Pusateri’s
02.2018 - 06.2019
- Promoted to supervisor in under year of employment.
- Awarded outstanding employee recognitions.
- Made sure all guests were served in timely, efficient, and courteous manner.
- Upsold during appropriate encounters.
- Updated various logs assigned to department.
- Plated and garnished cooked foods made by their talented chefs.
- Kept all stations, counters, utensils, and equipment clean, sanitized, and organized.
- Maintained aesthetically appealing full cold and hot counter for guests throughout day.
- Trained new employees and collaborated with coworkers and management.
Deli Clerk
The Apple Market
09.2017 - 02.2018
- Unloaded deli products and transferred stock to storage areas
- Sliced, cut, weighed, and priced stock
- Controlled freshness by rotating and coding all products
- Took phone orders
- Assisted in cutting, chopping, washing and marinating vegetables, fruits and meats
- Monitored stock in display shelves
- Operated slicers and air compressors
- Sanitized and maintained equipment, utensils, counters and display areas
- Provided support in making variety of store-made fresh salads and sandwiches
- Greeted customers and assisted with purchases
Food Service Attendant/Cashier
Compass Group Canada, Tim Hortons
10.2016 - 08.2017
- Greeted customers.
- Prepared variety of food products for customers.
- Cleaned and sanitized work area consistently.
- Made sure deli station was fully stocked, organized and ready for rush.
- Responded to requests from customers in friendly manner.
- Kept front counter area organized, stocked and ready for rush.
Sales Associate
Le Château
07.2015 - 08.2016
- Greeted customers, attended to customer needs and assisted with purchases
- Described merchandise and explained use, operation, and care of merchandise
- Helped perform department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, and inventory control
- Thoroughly learned company's product offerings and contributed to increase in monthly sales
- Exceeded sales and promotional goals consistently
- Successfully handled crowds of over 50 people during demanding sales seasons
Office/MRT Assistant
10.2014 - 12.2014
- Scheduling and phone duties
- Delivered imaging and reports
- Created imaging viewers for clinicians and patients
- Sterilized equipment and surfaces regularly
- Maintained accurate records and took inventory
- Assisted medical radiation technologist (MRT) with duties that would facilitate patient flow
Cashier
Loblaw’s
04.2014 - 10.2014
- Answered customers questions, and provided information on procedures or policies
- Maintained clean and orderly checkout areas
- Received payment by cash, check, credit cards, vouchers, or automatic debits
Skills
Positive and Enthusiastic Attitude
Timeline
Operational Manager
YESA
06.2022 - 09.2022
Door-to-Door Sales Representative
YESA and Cogeco
11.2021 - Current
Bartender, Server, and Chef
Pearson International Airport – Vino Volo Restaurant
09.2021 - 11.2021
Receptionist
Family Practice Immigration Medical Clinic
09.2021 - 11.2021
Receptionist Supervisor
Rapid Access Multi-Specialty Walk-In Clinic
06.2019 - 04.2021
Culinary Expert
Pusateri’s
02.2018 - 06.2019
Deli Clerk
The Apple Market
09.2017 - 02.2018
Food Service Attendant/Cashier
Compass Group Canada, Tim Hortons
10.2016 - 08.2017
Sales Associate
Le Château
07.2015 - 08.2016
Office/MRT Assistant
10.2014 - 12.2014
Cashier
Loblaw’s
04.2014 - 10.2014
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