Penny Delaney
605 - 21 Overlea Blvd Toronto,ON
Summary
With over 20 years experience within TD insurance, I am committed to providing the best customer service to out clients . I have a sound understand of our underwriting guidelines and are committed to working within these guidelines to protect both TD and our clients best interest I currently hold a home base OTL insurance license , as well as being national licensed . I currently hold a Level two license in Alberta , Nova Scotia , British Columbia , Saskatchewan , New Brunswick and Manitoba.
Over the past 12 months I have completed three CIP courses C130 , C131 and C70 .
Overview
35
35
years of professional experience
Work History
Team Manager- Centralized Resource Team
TD Insurance
03.2022 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on monthly basis and coached and trained eighteen team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost morale and exceptional TD Pulse rating .
Resource Officer
TD Insurance
05.2017 - 03.2022
- Act as the first point of contact for raised issues, using good judgment and understanding of process and policy risk to determine all possible options for both internal and external customers .
- Provide excellent customer support during escalation call handling , guiding clients with the best solutions to resolve current issue .
- First point of contact for team manager when dealing with urgent escalations
- Support Underwriting team during peek periods .
Analyst Client Services
TD Insurance
05.2004 - 05.2017
- Accountable for providing a high level of service to our clients .
- Promote client loyalty through attention to detail and relationship building .
Account Manager Business Banking
Royal Bank of Canada
10.1989 - 05.2004
Education
Diploma - Business Administration
Newfoundland Career Academy
St.John's Newfoundland 06.1988
Diploma - Communication Studies
Ryerson University
Toronto, ONInsurance Management
Insurance Institute of Canada
Accomplishments
Top Performer :
All Star Recipient - CRT 2021
All Star Recipient - CAC 2016
All Star Recipient - CAC 2014
All Star Recipient - CAC 2013
Timeline
Team Manager- Centralized Resource Team
TD Insurance
03.2022 - Current
Resource Officer
TD Insurance
05.2017 - 03.2022
Analyst Client Services
TD Insurance
05.2004 - 05.2017
Account Manager Business Banking
Royal Bank of Canada
10.1989 - 05.2004
Diploma - Business Administration
Newfoundland Career Academy
Diploma - Communication Studies
Ryerson University
Insurance Management
Insurance Institute of Canada
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