Penny Dagnone
Wynndel,BC
Summary
Proven leader with a track record of enhancing sales revenue and team performance at Sternwheeler Craft Distillery. Excelled in customer service and office management, demonstrating exceptional organizational skills and the ability to handle sensitive information discreetly. Achieved significant cost savings by managing and controlling inventory effectively, showcasing both hard and soft skills.
Overview
30
30
years of professional experience
Work History
Office Manager
Sternwheeler Craft Distillery
03.2020 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw inventory activities by controlling alcohol entering and leaving warehouse.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Restaurant Manager
Luigis Pizza and Steakhouse
03.2006 - 10.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Bakery Manager
Sobeys
06.1994 - 02.2006
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
GED -
Henderson Business College
Lethbridge, AB09.1987
High School Diploma -
Lethbridge Collegiate Institute
Lethbridge, AB06.1978
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Clear oral/written communication
Languages
English
Limited Working
Timeline
Office Manager
Sternwheeler Craft Distillery
03.2020 - 08.2024
Restaurant Manager
Luigis Pizza and Steakhouse
03.2006 - 10.2010
Bakery Manager
Sobeys
06.1994 - 02.2006
GED -
Henderson Business College
High School Diploma -
Lethbridge Collegiate Institute
Similar Profiles
Landon RatinhoLandon Ratinho
Busser / Food Runner at The Depot Craft Brewery DistilleryBusser / Food Runner at The Depot Craft Brewery Distillery
Gordon RempelGordon Rempel
Co-Owner at Treehouse Craft Distillery, LLCCo-Owner at Treehouse Craft Distillery, LLC
Tricia BrownTricia Brown
Lead Mixologist at copper compass craft distilleryLead Mixologist at copper compass craft distillery