Pennie Trumbo

> Completed New Hire information for HR and Payroll for all CA employees. Responsible for EVerify process with Government. Input all information into the computer system for Human Resources and Payroll

> Updated daily Project Production Reports for Operations Manager, superintendents and project foreman. Forwarded to Management on a weekly basis for review.

> Logged, tracked and verified all rental equipment on a daily basis with Superintendent and project foreman. Forwarded to Equipment Manager on a weekly basis for accuracy

.> Managed tracking of all Haxton Masonry Equipment on each project to assist the Equipment Manager for accuracy.

> Responsible for all Government, state and county project vetting / badging for field employees and management working in CA. Completed all paperwork to work with General Contractor ensuring Haxton employee has project access. Verified all paperwork for School projects requiring Livescan.

> Coordinated meetings, scheduling, and travel arrangements for executives.

>Developed and maintained filing systems to enhance document retrieval.

>Assisted in preparation of reports and presentations for management review.

>Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

>Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

>Ensured accurate record-keeping with diligent data entry and database management for vital company information.

>Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

>Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

>Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

>Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

>Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

>Facilitated collaboration within team by organizing regular meetings and tracking project progress.

>Maintained inventory of office supplies and placed orders.

>Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

* Answered incoming calls as well as made outgoing calls to contractors, suppliers, employees

* Accounts Payable, Accounts Receivable and invoice coding

* ordered office supplies, job safety PPE and maintained inventory for each project

*Sorted, received and distributed mail between departments and personnel, including parcel packaging, preparation and efficient shipping

*Maintained a clean reception area, including lounge and reception area

-Oversaw a staff of 17 - 20 Customer Service Representatives.

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• Developed and implemented customer service training programs to enhance team performance and service quality.
• Led cross-functional teams in resolving complex customer issues, ensuring timely and effective solutions.
• Streamlined communication channels between departments to facilitate efficient resolution of client inquiries and concerns.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Facilitated cross-departmental meetings to ensure cohesive customer service strategies.