PENGYING (PENNY) WANG
Calgary
Summary
Results-driven food service professional with over 15 years of combined experience in hospitality management, customer service, and long term care dietary support. Proven expertise in meal preparation, team coordination, inventory control, and adhering to health/safety regulations. Skilled in delivering exceptional customer experiences, prioritizing workflow, and collaborating with cross-functional teams. Fluent in Mandarin and English, with a strong commitment to quality service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Dietary Aider
Campass Group Canada
Waterloo, ON
12.2019 - 11.2025
- Prepared and served nutritious meals in compliance with dietary guidelines (e.g., vegetarian, gluten-free, cultural preferences) for long term care residents
- Assisted in meal planning, ingredient prep, and kitchen sanitization to meet health and safety standards (local and long term care regulations).
- Collaborated with chefs and dietary team to ensure timely service, resolve customer inquiries, and accommodate special dietary needs.
- Managed food inventory, tracked stock levels, and minimized waste through efficient portion control and storage practices.
- Supported daily operations including table setup, meal service, and post-service cleanup, maintaining a clean and organized dining environment.
Manager
Coffee Time
Waterloo, ON
06.2011 - 12.2019
- Oversaw daily café operations: staff training, shift scheduling, inventory management, and customer service.
- Ensured compliance with franchise and local health/safety regulations; maintained high standards of food quality and presentation.
- Liaised with suppliers and head office to optimize stock levels and resolve operational issues; served a diverse clientele including students.
Manager
Shoe Time
Waterloo, ON
01.2008 - 01.2011
- Delivered exceptional customer service; addressed inquiries, resolved complaints, and managed billing processes.
- Prepared promotional materials, maintained store displays, and tracked sales/financial records.
- Coordinated daily operations to ensure efficiency and customer satisfaction in a fast-paced environment.
Education
Master’s Degree - Cryogenics
Shanghai University of Science And Technology
Shanghai, China01.1987
Bachelor’s Degree - Cryogenics
Zhejiang University
Hangzhou, China01.1984
Skills
- Food Service Operations: Meal preparation, dietary compliance, inventory control, health/safety adherence
- Customer Service: Conflict resolution, diverse clientele support, communication skills
- Management: Team leadership, scheduling, operational coordination, waste reduction
- Multilingual: Fluent in Mandarin (oral/written) and English
- Organizational Skills: Multitasking, prioritization, detail-oriented workflow management
AWARDS
Outstanding Educator, Shanghai University of Engineering Science | 2007
Outstanding Young Teacher, Shanghai University of Engineering Science | 2000, 1998
Outstanding Class Advisor, Shanghai University of Engineering Science | 1994
Timeline
Dietary Aider
Campass Group Canada
12.2019 - 11.2025
Manager
Coffee Time
06.2011 - 12.2019
Manager
Shoe Time
01.2008 - 01.2011
Bachelor’s Degree - Cryogenics
Zhejiang University
Master’s Degree - Cryogenics
Shanghai University of Science And Technology