Pengfei Wu
Edmonton,AB
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.
Overview
9
9
years of professional experience
Work History
Associate Financial Advisor
Servus Credit Union
09.2023 - Current
- Built strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up meetings.
- Worked closely with other team members to create a cohesive and supportive work environment that fostered collaboration and shared success.
- Enhanced client satisfaction by providing personalized financial advice and investment recommendations.
Sales Associate
Hudson's Bay
06.2022 - 08.2024
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Store Manager
GONGCHA
06.2018 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Restaurant Waiter
SPICY KITCHEN
03.2016 - 05.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
FINANCE
NAIT
EDMONTON06.2018
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Customer Service
- Problem-solving abilities
- Active Listening
- Complaint Handling
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Timeline
Associate Financial Advisor
Servus Credit Union
09.2023 - Current
Sales Associate
Hudson's Bay
06.2022 - 08.2024
Store Manager
GONGCHA
06.2018 - 06.2022
Restaurant Waiter
SPICY KITCHEN
03.2016 - 05.2018
FINANCE
NAIT
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