PENGBO LIU
Ottawa,ON
Summary
Motivated and resourceful administrative professional with an academic background in health science. Demonstrates extensive experience in fostering effective collaboration with doctors and surgeons. Exhibits a track record indicative of a steadfast commitment to fulfilling professional needs with well-organized precision. Proven ability to adeptly manage high-volume workloads in dynamic and rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
DENTISTRY ON CATHERINE STREET
11.2021 - Current
- Coordinated and managed executive calendars, adeptly scheduling meetings and appointments to ensure efficient workflow.
- Demonstrated a high degree of discretion and tact while handling confidential and sensitive information, aligning with the requirements of maintaining patient confidentiality in a medical environment.
- Acted as a liaison between the Oral Surgery department and dental offices/hospitals, facilitating a seamless transition of patient care.
- Applied meticulous attention to detail in updating patient records, documenting recent treatments and procedures.
- Facilitated financial transactions by processing payments, meticulously recording the method of payment.
- Initiated and managed the insurance process, ensuring a swift and accurate reimbursement process for patients undergoing surgical procedures. Prepared essential forms with precision to expedite the reimbursement procedures for patients.
- Handled a high volume of phone calls and email inquiries with efficiency.
Claims Processing Agent
BROOFIELD GLOBALRELOCATION SERVICES
04.2019 - 09.2019
- Analyzed Canadian Armed Forces (CAF) members' claims eligibility for reimbursements
- Managed time proficiently to meet daily quota and ensure timely response to customers
- Established clear communication with clients and updated their statuses to ensure smooth transitions.
Administrative Control Clerk
THE OTTAWA HOSPITAL
04.2018 - 09.2018
- Scheduling surgeries and dispatching couriers for in-patient transport
- Coordinated laboratory and pathology reports, along with operative and clinic notes
- Managed admission slips and discharge summaries into medical records.
Education
Bachelor of Science - Neuroscience and Mental Health
CARLETON UNIVERSITY
Ottawa, ON06.2021
Skills
- Verbal and Written Communication skills
- Attention to Detail
- Workflow Optimization
- Multitasking
- Invoice Processing
- Administrative Support
- Relationship Management
- Ability to Learn Quickly
- Complex Problem Solving
- Proficiency in Microsoft Office applications
Timeline
Administrative Assistant
DENTISTRY ON CATHERINE STREET
11.2021 - Current
Claims Processing Agent
BROOFIELD GLOBALRELOCATION SERVICES
04.2019 - 09.2019
Administrative Control Clerk
THE OTTAWA HOSPITAL
04.2018 - 09.2018
Bachelor of Science - Neuroscience and Mental Health
CARLETON UNIVERSITY
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