Penelope Montes
Montréal,QC
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Kettlemans
Montreal, QC
12.2022 - Current
- Greeted guests and provided menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Tacos Frida
Montreal, QC
01.2021 - 12.2021
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
Server
Moccione
Montreal, QC
03.2020 - 10.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Skills
- Guest Engagement
- Food Delivery
- Beverage Preparation
- Food Running
Certification
- Smart Serve
- Food handling
- Food safety
Timeline
Cashier
Kettlemans
12.2022 - Current
Server
Tacos Frida
01.2021 - 12.2021
Server
Moccione
03.2020 - 10.2020
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