Pénélope Lalumière

• Conducted comprehensive training for regional sales managers, store managers, team leads, and cashiers ensuring a thorough understanding of company procedures, policies, and the POS system.
• Conducted extensive travel to personally inspect all 40 store locations across Canada, ensuring rigorous adherence to company-established procedures and effective completion of assigned tasks. Compiling detailed reports outlining both positive and constructive observations, facilitating further analysis, improvement initiatives, or identifying areas requiring additional training
• Developed staff skills through targeted training, resulting in improved performance and career growth opportunities.
• Oversaw daily operations of the cash department for 40 stores, ensuring smooth workflow and timely completion of tasks.
• Established and enforced company customer service standards during staff training.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.

• Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
• Streamlined front desk operations for increased efficiency by effectively managing appointments booking, phone calls, emails, and walk-in clients.
• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Resolved client issues professionally, promoting a positive image of the spa brand.
• Managed financial transactions accurately, upholding company standards of fiscal responsibility.
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• Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Conducted regular performance evaluations, providing constructive feedback for professional growth.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

• Enhanced customer experience by providing friendly and attentive service during busy shifts.
• Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
• Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
• Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
• Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
• Managed cash transactions accurately, balancing the cash register at the end of each shift.
• Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.

• Provide a replacement value based on the 43R policy
• Make calls to dealership and obtain the best-priced quote from national dealer network to replace loss vehicle
• Deliver a transparent consumer friendly reports that helps

accelerate the settlement process for insurance company

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Carefully interviewed, selected, trained, and supervised staff.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Reconciled cash and credit card transactions to maintain accurate records.
• Table and bar service

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

• Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
• Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
• Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
• Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
• Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
• Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.