Penelope Campos
Santa Clarita,CA
Overview
6
6
years of professional experience
Work History
Assistant Academic Advisor
Baskin Engineering, UCSC
09.2022 - Current
- Received and reviewed transcripts to determine eligibility for admission to major programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Managed up to 100 students daily, providing mentorship and fostering personal growth.
Academic Tutor - Accounting
Learning Support Services
09.2022 - 12.2023
- Consistently earning 15% higher on average on exams than students who did not attend tutoring.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
- Taught students remotely using online video chat platform and other delivery channels.
Manager
McDonalds
04.2019 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes and decreased customer wait times by 20%.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Technology And Information Management
University of California, Santa Cruz
Santa Cruz, CA06-2026
Skills
- Excellent oral and written communication
- Strategic Decision-making
- Proficiency in C, Python, R, and mySQL
- Technological proficiency
- Attention to detail
- Critical thinking
- Conflict management
Timeline
Assistant Academic Advisor
Baskin Engineering, UCSC
09.2022 - Current
Academic Tutor - Accounting
Learning Support Services
09.2022 - 12.2023
Manager
McDonalds
04.2019 - 07.2021
Bachelor of Science - Technology And Information Management
University of California, Santa Cruz