Pema Yangki
Summary
Detail-oriented administrative professional with a proven ability to efficiently process and manage complex documentation. Demonstrated proficiency in utilizing software tools and quick adaptability to new systems. Highly skilled in critical thinking for accurate and compliant processing of forms and data, ensuring timely delivery. Known for providing exceptional support to internal teams and external stakeholders, resolving discrepancies, and improving operational efficiency. Committed to delivering high-quality results and excellent customer service while maintaining a strong focus on detail and organization.
Overview
5
5
years of professional experience
Work History
Forms Administrative Assistant
Dwell Property Management
10.2023 - Current
- Prepare and process Form F (Certificate of Payment) and Form B (Information Certificate) daily by compiling requested strata documents, accurately inputting critical data such as strata fees, ledger balances, and parking/storage allocations, and ensuring timely delivery to strata property managers for review and signature.
- Provide exceptional customer service by addressing phone and email inquiries related to strata forms, directing stakeholders (strata owners, realtors, and lawyers) to the appropriate contacts, and resolving issues promptly.
- Maintain and update the New Owners List by entering data from processed Form Fs into the New Owners List tracker and Yardi system, ensuring accurate and timely accounting updates.
- Utilized Yardi system proficiency to streamline data entry, reporting, and record-keeping processes, enhancing operational efficiency.
- Support office operations by completing ad hoc projects, including updating the Dwell Property List and Staff List with accurate information on new, transferred, and terminated properties, as well as verifying employee contact details to facilitate efficient communication across the organization.
- Consistently meet deadlines and maintain high levels of accuracy in documentation and data management, contributing to streamlined operations and enhanced client satisfaction.
Sales advisor
Hennes & Mauritz
06.2023 - 08.2023
- Increased customer satisfaction by actively listening to client needs and providing tailored solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Store Team Lead
Nada Grocery Store
10.2022 - 04.2023
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Opened inventory boxes and restocked shelves.
- Continually assessed resource allocation within the store aiming at optimal efficiency.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed inventory levels to optimize stock availability and reduce waste through regular audits.
- Ensured compliance with company policies and local regulations by enforcing rules consistently across the team.
- Trained new team members, fostering a positive work environment and promoting teamwork.
- Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
Assistant Tour Manager
HADA Valley Tours and Travel
06.2020 - 04.2022
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Coordinated accommodations for crew and tour transportation between destinations.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
Education
MBA - Finance
University Canada West
Vancouver, BC01-2024
BCom - Accounting
Royal Thimphu College
Thimphu07-2016
High School Diploma -
Nangkhor Higher Secondary School
12-2012
Grade 9 and 10 -
Samdrup Jongkhar Middle Secondary School
12-2010
Skills
- Office administration
- Administrative support
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Clerical support
- Attention to detail
- Multitasking
- Critical thinking
- Dependable and responsible
- Flexible and adaptable
- Problem-solving
- Decision-making
Languages
English
Native or Bilingual
Dzongkha
Native or Bilingual
Nepali
Professional Working
Hindi
Professional Working
Japanese
Professional Working
Personal Information
- Date of Birth: 03/30/95
- Gender: Female
- Nationality: Bhutanese
Timeline
Forms Administrative Assistant
Dwell Property Management
10.2023 - Current
Sales advisor
Hennes & Mauritz
06.2023 - 08.2023
Store Team Lead
Nada Grocery Store
10.2022 - 04.2023
Assistant Tour Manager
HADA Valley Tours and Travel
06.2020 - 04.2022
MBA - Finance
University Canada West
BCom - Accounting
Royal Thimphu College
High School Diploma -
Nangkhor Higher Secondary School
Grade 9 and 10 -
Samdrup Jongkhar Middle Secondary School
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