Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pelumi Olabode

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Planet Fitness
06.2021 - 10.2023
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Answer phones in a friendly manner and assist callers with a variety of questions.

Sales Associate

Bath Depot
02.2020 - 02.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Applied company policies and procedures
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Science - Electronics Engineering Technician

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Client Relations
  • Customer Service
  • Critical Thinking
  • Store Maintenance
  • Follow-up Skills
  • Time Management
  • Photography

Languages

English
Full Professional

Timeline

Customer Service Representative

Planet Fitness
06.2021 - 10.2023

Sales Associate

Bath Depot
02.2020 - 02.2021

Bachelor of Science - Electronics Engineering Technician

Seneca College of Applied Arts And Technology

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Pelumi Olabode