Summary
Work History
Education
Skills
Languages
Timeline
Generic

PELUMI ODE-MARTINS

Atlanta

Summary

Biology undergraduate with a strong background in administrative assisting, actively seeking new employment opportunities. Experienced in utilizing analytical tools within university and community-based settings. Excellent communication, organizational, technical, and writing skills. Strong interpersonal abilities, collaboration, problem-solving, and time management skills. Proficient in MS Word with expertise in data filling and archiving, data collection, strategic planning, organizational and leadership capabilities.

Work History

Administrative Assistant

Abiola Adeusi Professional Co-operation
  • Increased the sales activity of the company by providing information on deals, promotion
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Monitored daily operations in order to ensure efficient workflow processes were being followed
  • Searched for information in company databases or online to answer questions or resolve problems
  • Scheduled and confirmed appointments for clients or customers
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Greeted and screened visitors to direct to correct employees or offices
  • Greeted visitors or callers to handle inquiries or direct to appropriate personnel

Customer Service Experience

  • Assisted customers effectively by identifying their needs and answering questions posed
  • Proactively asking customers how they can be assisted and resolved issues
  • Ensured products were stocked and readily available for customers
  • Handling cashier duties by receiving cash, credit or voucher when customers purchased items
  • Increased the sales activity of the company by providing information on deals, promotion

Technicial Support/Customer Service

Intuit/Turbo Tax
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Protected sensitive customer details via reliable VPN and Ethernet methods.
  • Provided expertise to resolve diverse customer tax questions.
  • Assisted customers in selecting the best product for their specific tax circumstances.

Education

CULINARY SKILLS -

Centennial college
06.2021

BACHELOR OF SCIENCE - Biology

Trent University
09.2019

Skills

  • Filling and data archiving
  • Data Collection
  • Strategic planning
  • Proficient in MS Word
  • Organizational and leading
  • Customer service
  • Computer skills
  • Office administration

Languages

English
Native or Bilingual
French
Limited Working

Timeline

CULINARY SKILLS -

Centennial college

BACHELOR OF SCIENCE - Biology

Trent University

Administrative Assistant

Abiola Adeusi Professional Co-operation

Customer Service Experience

Technicial Support/Customer Service

Intuit/Turbo Tax
PELUMI ODE-MARTINS