Biology undergraduate with a strong background in administrative assisting, actively seeking new employment opportunities. Experienced in utilizing analytical tools within university and community-based settings. Excellent communication, organizational, technical, and writing skills. Strong interpersonal abilities, collaboration, problem-solving, and time management skills. Proficient in MS Word with expertise in data filling and archiving, data collection, strategic planning, organizational and leadership capabilities.
Work History
Administrative Assistant
Abiola Adeusi Professional Co-operation
Increased the sales activity of the company by providing information on deals, promotion
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Compiled and entered data into various databases to ensure accuracy and completeness
Scheduled and confirmed appointments for clients, customers, and supervisors
Monitored daily operations in order to ensure efficient workflow processes were being followed
Searched for information in company databases or online to answer questions or resolve problems
Scheduled and confirmed appointments for clients or customers
Answered telephones to give information to callers, take messages, or transfer calls
Greeted and screened visitors to direct to correct employees or offices
Greeted visitors or callers to handle inquiries or direct to appropriate personnel
Customer Service Experience
Assisted customers effectively by identifying their needs and answering questions posed
Proactively asking customers how they can be assisted and resolved issues
Ensured products were stocked and readily available for customers
Handling cashier duties by receiving cash, credit or voucher when customers purchased items
Increased the sales activity of the company by providing information on deals, promotion
Technicial Support/Customer Service
Intuit/Turbo Tax
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Protected sensitive customer details via reliable VPN and Ethernet methods.
Provided expertise to resolve diverse customer tax questions.
Assisted customers in selecting the best product for their specific tax circumstances.
Laboratory/Production Analyst at Tropical Natural Ltd at Mr. Abiola OgunrindeLaboratory/Production Analyst at Tropical Natural Ltd at Mr. Abiola Ogunrinde