Peiyu (Ryan) Liu

• Assisted 19 low-income individuals file tax returns through UFile and claim entitled tax credits, with understandable tax explanations, in accordance with the Canadian Income Tax Act.
• Communicated with students about their financial condition and facilitated collection of necessary documents (e.g., rent verification letter from landlords, T4 and T5 income slips) required for tax filing.

• Customer Service:

Extended a warm reception to patrons and cultivated enduring client relationships, fostering repeat business (Customer Retention Rate is above market average by verifying above 50% customers returned to make additional purchases in the same month ).

• Quick learner and Proficient user of Cashiering Systems:

Independently handled around 90 transactions in various payment methods in total above $2,000 per day.

Demonstrated proficiency in navigating the Point of Sale (POS) system by managing order input, payment processing, and receipt issuance (3-way match).

• Coaching juniors:

Mentored 3 junior members by demonstrating the preparation of all recipes while exemplifying compliance with food safety regulations and guidelines.