Peili Pan
Vancouver,BC
Summary
Adaptable and enterprising kitchen manager with solid industry background and proven expertise in building and leading successful teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented problem-solver ready to back up fellow employees at any time. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
white spot
11.2019 - 05.2023
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Promptly responded to inquiries and requests from guest concerns
- Managed and motivated employees to be productive and engaged in work
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Scheduled and received food and beverage deliveries, adhering to food costs and budgets.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement
Assistant Kitchen Manager
white spot
08.2016 - 11.2019
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Identified team weak points and implemented corrective actions to resolve concerns
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Developed kitchen staff through training, disciplinary action, and performance reviews
Education
Diploma - Culinary Arts
Vancouver Community College
Vancouver, BC06.2015
Skills
- Anticipating Problems
- Customer Service
- Investigating Complaints
- Training and Onboarding
- Scheduling Staff
- Inventory Management
- Time Management
- Supply Ordering and Management
- Multitasking and Organization
- Team Leadership
Timeline
Kitchen Manager
white spot
11.2019 - 05.2023
Assistant Kitchen Manager
white spot
08.2016 - 11.2019
Diploma - Culinary Arts
Vancouver Community College
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