Peichen Liu
Mississauga,ON
Summary
Enthusiastic and dedicated digital marketing professional with proven success and a strong understanding of the hospitality industry and customer relationship management. Peichen is proficient in social media management, content creation, and analytics tools. With strong communication and teamwork skills honed through market campaign conceptualization and execution, eager to leverage academic knowledge in digital marketing and practical experience from the hospitality industry to support marketing initiatives as a marketing coordinator.
Overview
4
4
years of professional experience
Work History
Hotel Night Auditor
Hotel Fitzroy curated by Fable
02.2022 - 07.2023
- Maintained proactive communication with influencers to increase hotel brand exposure
- Conducted timely and thorough nightly audits of hotel’s financial transactions, ensuring precision in reporting
- Managed front desk operation, guest services, and responding to inquiries
- Provided exceptional customer service, addressing guests’ concerns and requests promptly and professionally
Restaurant Front House Duty Manager
My Kitchen
03.2019 - 10.2020
- Designed and implemented digital marketing campaign to drive brand exposure and resulting in increased customer flow and revenue
- Supervised and motivated restaurant team to ensure operational efficiency
- Conducted pre-shift meetings, delegated tasks, and guided staff, resulting in improved service quality and superior customer satisfaction
- Monitored service quality and implemented training programs for team members
- Assisted in budget planning and cost control
Education
Digital Media Marketing Postgraduate Certificate -
George Brown College
Toronto, ONBachelor of International Hospitality Management -
Auckland University of Technology
Auckland, NZSkills
- Excellent organizational and time management skills
- Strong interpersonal and communication skills
- Presentation
- Graphic design
- Search Engine Optimization
- Proficiency in analytical tools
- Microsoft Office
- Customer Relations
Languages
English
Full Professional
Timeline
Hotel Night Auditor
Hotel Fitzroy curated by Fable
02.2022 - 07.2023
Restaurant Front House Duty Manager
My Kitchen
03.2019 - 10.2020
Digital Media Marketing Postgraduate Certificate -
George Brown College
Bachelor of International Hospitality Management -
Auckland University of Technology
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