Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xiao (Peggy) Wu

Winnipeg,MB

Overview

5
5
years of professional experience

Work History

Business and Logistics Specialist

Linkphysics
Langham, Saskatchewan
09.2022 - 12.2024
  • Negotiated rates with carriers to optimize efficiency in shipping processes.
  • Utilized software programs to track shipments from origin to destination.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Processed invoices for payment in a timely manner according to established procedures.
  • . Review sales contracts and create new orders using the CRM system.
    2. Record contract details: For LC contracts, amend LC with customers, verify and confirm with the bank; for prepayment contracts, reconcile customer payments with accounting records before entering them into the system.
    3. Prepare shipping documents and coordinate with freight forwarders for shipments and insurance. Ensure the accuracy of commercial invoices, packing lists, and other required documentation.
    4. Oversee shipping arrangements: For FOB shipments, send shipping documents to customers; for CIP shipments, coordinate customs clearance and report damages for insurance claims if needed.
    5. Monitor shipment status: Ensure timely port arrivals for FOB shipments, and for CIP shipments, arrange domestic logistics and inventory checks upon warehouse delivery.
    6. Submit LC documents to the bank and provide inspection reports when required.
    7. Handle customer inquiries and after-sales services by resolving quality complaints, processing returns or repairs, and providing customers with regular updates on case progress.
    8. Reconcile accounts with the accounting department, issue invoices, and manage payment follow-ups.

Produrement Specialist

Linkphysics
Langham, Saskatchewan
12.2022 - 02.2023
  • 1. Procure materials from suppliers based on production needs and ensure timely order fulfillment.
    2. Create purchase orders by placing orders with overseas and domestic suppliers according to contract specifications.
    3. Confirm SOs and POs with suppliers, negotiate payment terms, and track order progress. Address delays by coordinating with suppliers and customers, implementing necessary modifications, or extensions.
    4. Track order status to ensure on-time delivery and take corrective actions when necessary to prevent delays.
    5. Negotiate contracts and payment terms with suppliers to secure the best possible deals and ensure cost efficiency.
    6. Maintain strong supplier relationships by regularly following up on order status and resolving any supply chain issues promptly.
    7. Oversee inventory management to ensure that stock levels meet production requirements, avoiding both overstocking and shortages.
  • Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
  • Negotiated contracts with vendors for the purchase of required materials and services.
  • Monitored stock levels and identified purchasing needs.
  • Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.
  • Evaluated supplier quotations to determine best value for money products or services.
  • Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
  • Prepared Requests For Proposals to solicit bids from vendors.
  • Maintained records of purchases, pricing, and other important data in company databases.
  • Resolved vendor or contractor grievances and claims against suppliers.
  • Implemented strategic sourcing initiatives that resulted in cost savings across multiple categories of spend.
  • Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.
  • Drafted contracts between vendors and the organization; monitored contract execution progress.
  • Performed regular reviews of existing contracts to negotiate better terms or reduce costs where possible.

Sales & Logistics Coordinator

NATco
Langham, Saskatchewan
12.2021 - 09.2022
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • 1. Receive and process orders from both customer companies and sales teams, ensuring accuracy and timely order fulfillment.
    2. Issue production orders to the company’s factory and manage the procurement of materials from suppliers.
    3. Coordinate logistics and shipping by managing relationships with freight companies and logistics providers to ensure timely and cost-effective deliveries.
    4. Handle sales service by responding to customer inquiries and resolving issues related to shipping, delivery, and product quality.
    5. Manage invoicing and payments, authorizing transactions and ensuring accurate financial documentation.

English Customer Service Representative

Trip.com
Langham, Saskatchewan
01.2020 - 06.2021
  • Answered customer inquiries and provided accurate information by phone, email, and chat, regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Master of Supply Chain Management And Logistics (MSCM) - Master of Supply Chain Management And Logistics

University of Manitoba
Winnipeg, MB
10-2026

Double Bachelor's Degree in BCom - Finance

Wuhan Univeristy
Lucan, ON
09-2013

Bachelor of Science - BS

Zhongnan University of Economics And Law
Lucan, ON
06-2013

Skills

  • Inventory Restocking
  • Overseeing deliveries
  • Inspecting goods
  • Increasing efficiency and productivity
  • Tracking inventory levels and orders
  • Updating logs

  • Letters of CreditLetters of CreditBusiness and Logistics Specialist at LinkphysicsBusiness and Logistics Specialist at Linkphysics
  • Microsoft ExcelMicrosoft ExcelBusiness and Logistics Specialist at LinkphysicsBusiness and Logistics Specialist at Linkphysics
  • International TransportInternational TransportBusiness and Logistics Specialist at LinkphysicsBusiness and Logistics Specialist at Linkphysics
  • Documentation and ComplianceDocumentation and ComplianceBusiness and Logistics Specialist at LinkphysicsBusiness and Logistics Specialist at Linkphysics
  • SAP CRMSAP CRM2 experiences at Linkphysics2 experiences at Linkphysics
  • ProcurementProcurementProcurement Specialist at LinkphysicsProcurement Specialist at Linkphysics
  • Supply Chain ManagementSupply Chain ManagementProcurement Specialist at LinkphysicsProcurement Specialist at Linkphysics
  • Purchasing NegotiationPurchasing NegotiationProcurement Specialist at LinkphysicsProcurement Specialist at Linkphysics
  • SAP ERPSAP ERPSales & Logistics Coordinator at NATcoSales & Logistics Coordinator at NATco
  • International LogisticsInternational LogisticsSales & Logistics Coordinator at NATcoSales & Logistics Coordinator at NATco
  • Attention to DetailAttention to DetailSales & Logistics Coordinator at NATcoSales & Logistics Coordinator at NATco
  • CommunicationCommunication2 experiences across Linkphysics and 1 other company2 experiences across Linkphysics and 1 other company
  • Problem SolvingProblem SolvingSales & Logistics Coordinator at NATco

Languages

English
Professional
German
Elementary
Chinese (Mandarin)
Native/ Bilingual

Timeline

Produrement Specialist

Linkphysics
12.2022 - 02.2023

Business and Logistics Specialist

Linkphysics
09.2022 - 12.2024

Sales & Logistics Coordinator

NATco
12.2021 - 09.2022

English Customer Service Representative

Trip.com
01.2020 - 06.2021

Master of Supply Chain Management And Logistics (MSCM) - Master of Supply Chain Management And Logistics

University of Manitoba

Double Bachelor's Degree in BCom - Finance

Wuhan Univeristy

Bachelor of Science - BS

Zhongnan University of Economics And Law

Similar Profiles

CREATE PROFILE
Xiao (Peggy) Wu