Peggy Wasacase
Roche Rercee,SK
Summary
Results-driven Store Manager with a proven track record in customer service and sales growth. Expertise in team leadership, inventory management, and problem-solving. Committed to enhancing customer satisfaction and driving operational success.
Overview
27
27
years of professional experience
Work History
Store Manager
Warehouse One The Jean Store
Estevan, SK
07.2022 - Current
- Led daily store operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff, enhancing team performance and product knowledge.
- Implemented inventory management strategies, improving stock accuracy and availability.
- Analyzed sales data to optimize merchandising strategies and maximize revenue.
- Implemented rewards program that significantly increased repeat business by rewarding loyal customers.
- Monitored compliance with company policies, ensuring adherence to safety standards and operational procedures.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
M & M Food Market
Estevan, SK
09.2018 - 10.2021
- Developed promotional displays, increasing customer engagement and driving sales growth.
- Conducted regular staff meetings to align team goals with store objectives.
- Resolved customer inquiries effectively, maintaining high satisfaction levels and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Dollarama
Estevan, SK
12.2016 - 09.2018
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Front End Lead Supervisor
Sobeys
Estevan, SK
03.2010 - 06.2016
- Led front-end operations, ensuring optimal customer service and efficient transaction processing.
- Supervised team performance, providing training and mentorship to enhance skills and productivity.
- Streamlined checkout processes, improving overall efficiency and reducing customer wait times.
- Implemented best practices for cash handling and inventory management at front-end stations.
- Coordinated staff schedules, aligning resources with peak business hours to maximize service levels.
- Developed training materials for new hires, fostering a knowledge-sharing culture within the team.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Collaborated with management on promotional strategies, driving increased sales through effective merchandising displays.
Store Manager
PCA and CPI
Estevan, SK
10.1999 - 03.2010
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
Education
Advanced.fst 3rd Edition-food Safety Certification - Food Safety
Southeast Regional College
Estevan, SK10-2025
Office Education Computer Clerk Skills - Office Educaion
Southeast Regional College
Estevan, SK08-1998
High School Diploma -
Southeast Regional College
Estevan, SK05-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Team building and leadership
- Team motivation
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Payroll management
- Bank deposit procedures
Accomplishments
- Supervised team of 27 staff members.
- Documented and resolved Inventory issue which led to higher sales and recovery of missing stock.
- Co-Chair of the OH&S Commitee, chairman of the Health & Safety Board
Languages
English
Interests
I enjoy spending time with my family, camping and fishing as well as riding my ebike, and hand sewing leather
Timeline
Store Manager
Warehouse One The Jean Store
07.2022 - Current
Store Manager
M & M Food Market
09.2018 - 10.2021
Store Manager
Dollarama
12.2016 - 09.2018
Front End Lead Supervisor
Sobeys
03.2010 - 06.2016
Store Manager
PCA and CPI
10.1999 - 03.2010
Advanced.fst 3rd Edition-food Safety Certification - Food Safety
Southeast Regional College
Office Education Computer Clerk Skills - Office Educaion
Southeast Regional College
High School Diploma -
Southeast Regional College