Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peggy Sullivan-hickey

Herring Cove,NS

Summary

Dynamic customer service professional with a proven track record at Shannex Parkland West Bedford, excelling in complaint handling and complex problem-solving. Enhanced operational efficiency through effective team collaboration and meticulous data management in Yardi and Excel. Committed to delivering exceptional guest services and driving continuous improvement in resident satisfaction.

Overview

16
16
years of professional experience

Work History

CSA

Shannex Parkland West Bedford
Bedford, NS
06.2021 - Current
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Assisted residents with daily activities, ensuring comfort and satisfaction in their living environment.
  • Collaborated with team members to enhance service delivery and streamline communication processes.
  • Updated Yardi system daily to chart residents care, nutrition and toiletry needs.
  • Charted residents daily TARS in Catalyst. As well made sure inventory levels were okay for residents personal items.
  • Familiar with Excel.
  • Have done concierge position part time. van bookings, emergency calls, printed dining room chits, elevator notices, updated white boards, fed fish and resident inquiries.

Service Unit Manager

Eke Food Services
Ellershouse, NS
02.2010 - 06.2021
  • Supervised daily operations to ensure service excellence and compliance with health regulations.
  • Developed training programs for staff, enhancing team performance and operational efficiency.
  • Implemented cost-control measures resulting in improved budget adherence and resource allocation.
  • Analyzed customer feedback to identify service gaps and drive continuous improvement.
  • Daily entries into Quick Service. Which included schedules, sales, waste, bank deposits, time cards, SPMH, monthly inventory.
  • Responsible for all orders, update orderpars, have a count completed and sent 2 times weekly, receive and verify orders. Quality control for damage or expiry. All entered in to Quick Service.

Education

High School Diploma -

Saint Pats HighSchool
Halifax, NS

Skills

  • Complaint handling
  • Complex Problem-solving
  • Guest services

Languages

English
Full Professional

Timeline

CSA

Shannex Parkland West Bedford
06.2021 - Current

Service Unit Manager

Eke Food Services
02.2010 - 06.2021

High School Diploma -

Saint Pats HighSchool
Peggy Sullivan-hickey