Peggy Mitchell
Vulcan,AB
Summary
I have been in Customer Service since I started woking. Over the years I have been in Retail and Insurance dealing with people on a daily basis. I am adaptable, reliable, and always willing to learn. I am a Team player with a proactive approach to new tasks. Known for adaptability and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
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Overview
13
13
years of professional experience
Work History
Insurance Broker
Western Financial Group
02.2012 - 03.2025
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
Canadian Accredited Insurance Broker - Insurance And Risk Management
Not Applicable
Calgary, AB02-2004
Skills
- Customer service
- Active listening
- Customer relations
Languages
English
Professional Working
Timeline
Insurance Broker
Western Financial Group
02.2012 - 03.2025
Canadian Accredited Insurance Broker - Insurance And Risk Management
Not Applicable
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