Peggy Kiarie

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

• Successfully drove a 20% increase in patient retention and helped the clinic exceed monthly patient visit targets by 15% through efficient patient navigation and follow-up. Managed care coordination for over 300 patients per quarter, ensuring continuity of care and minimizing no-show rates. Collaborated closely with major pharmaceutical programs such as Gilead and ViiVConnect to secure patient assistance, streamline medication access, and support all-around care. These efforts not only enhanced patient satisfaction but also contributed to improved clinical outcomes and increased clinic revenue through value-based care reimbursements.

• Pre-Exposure Prophylaxis (PrEP) Navigator, Watts Healthcare Corporation, Los Angeles, CA, 2023-10-01, 2024-08-31, Successfully increased PrEP enrollment by 65% by implementing targeted outreach strategies and personalized patient education sessions., Secured and facilitated access to PrEP medications by navigating complex insurance processes and managing patient assistance programs, resulting in a 30% reduction in time-to-treatment., Designed and maintained data tracking systems to monitor patient adherence and outcomes, providing actionable insights to improve program efficiency., Strengthened partnerships with organizations like Oasis Clinic, resulting in greater patient referrals and expanded outreach efforts.
• Media & Communication Intern, The AMAAD Institute, Los Angeles, CA, 2022-06-01, 2023-10-31, Revamped the organization's main website using Beaver Builder, achieving a 49% increase in organic clicks and significant engagement metrics (1.2K active users, 7.0K impressions, 576 clicks, and 856 unique visitor searches)., Designed impactful content for the Ending the HIV Epidemic (EHE) program, fostering increased awareness and knowledge about HIV prevention in the Black community., Collaborated with the communications team to develop social media strategies, resulting in a 20% increase in follower engagement across platforms.