Peggy Fornimoh
Cochrane,Canada
Summary
Experienced administrative professional with a strong background in data entry, FOIP compliance, and customer service. Skilled in handling sensitive information, and streamlining processes. Proficient in Microsoft Office and data systems, with a focus on accuracy, organization, and delivering efficient, compliant administrative support in municipal and non-profit settings
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Town of Cochrane
04.2023 - Current
- Delivered front-line customer service, professionally handling inquiries related to payments, permits, and animal licensing ensuring compliance with bylaws, FOIP regulations, and legislative requirements.
- Played a key role in maintaining accurate and secure records, streamlining administrative workflows, and contributing to the development of standardized procedures to support organizational compliance and operational excellence.
- Managed the Animal Licensing process end-to-end, improving service delivery through organized data collection, and records retention
- Ensured accuracy in financial records by performing cashiering duties, reconciling payments, and supporting tax, utilities and permitting processes all in alignment with municipal financial accountability standards.
- Collaborated across departments to maintain a well-organized reception and records environment, demonstrating initiative and attention to detail in document handling and customer data entry.
- Consistently promoted service excellence and transparency by providing accurate, accessible information to both internal and external stakeholders.
Administrative Assistant
Saskabilities/ Partners in Employment
11.2020 - 10.2022
- Supported case management operations by using Citrix and internal software to extract, manage, and verify sensitive client data in compliance with FOIP and provincial privacy legislation.
- Assisted with the preparation and distribution of formal correspondence, reports, and financial documentation using Microsoft Office Suite—contributing to records accuracy and professionalism in communication.
- Demonstrated strong organizational and records handling skills through coding, reconciling, and tracking financial transactions, including purchase orders and invoices.
- Maintained secure, well-organized records systems and filing structures, helping to ensure efficient audit preparation and document retention in alignment with internal policies.
- Contributed to the smooth functioning of office operations by supporting document filing, mail handling, and inventory records management.Used client management software for data extraction and management, like conducting audits and data analysis to identify trends and mitigate risks
- Collaborated with assessment services manager, demonstrating strong teamwork and collaboration skills
- Conducted financial transactions coding and reconciliation, showcasing attention to detail necessary for maintaining confidentiality and handling security matters
- Utilized QuickBooks for financial management tasks, ensuring accuracy and compliance
- Assisted with office operations, including mailing, filing, and record systems maintenance, ensuring efficiency
Junior Loan Administrator
Community Credit Company
08.2015 - 06.2018
- Processed cash transactions, including cheque cashing, withdrawals, and signature verification, ensuring accuracy and procedural adherence
- Provided prompt and helpful responses to customer inquiries, assisting with form completion, applications, and other requests
- Maintained comprehensive knowledge of company products and services, effectively educating customers to enhance client retention
- Compiled and managed a database of loan applicants' credit histories and financial information for loan applications, demonstrating meticulous attention to detail
- Recorded customer interactions, processed accounts, and organized relevant documents in compliance with company policies
- Placed holds on accounts for uncollected funds, exercising judgment and adhering to established protocols
Education
Bachelor of Science - Information Systems
Athabasca University
Alberta04-2028
Associate of Arts - Business Administration
University of Regina
Regina, SK04.2021
Bachelor of Art - Economics
University Of Bamenda
04.2018
Skills
- Data entry and accuracy
- Microsoft Office (Word, Excel, Access, Publisher)
- FOIP compliance and privacy protection
- Financial records handling and reconciliation
- Strong organizational and time management skills
- Professional communication (written and verbal)
- Customer service and conflict resolution
- Interdepartmental collaboration
- Procedure development and process improvement
- Training support and system adoption
Timeline
Customer Service Representative
Town of Cochrane
04.2023 - Current
Administrative Assistant
Saskabilities/ Partners in Employment
11.2020 - 10.2022
Junior Loan Administrator
Community Credit Company
08.2015 - 06.2018
Associate of Arts - Business Administration
University of Regina
Bachelor of Art - Economics
University Of Bamenda
Bachelor of Science - Information Systems
Athabasca University
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