Summary
Work History
Education
Skills
Timeline
Generic

Peggy Chukwuma-Nwosu

Calgary,AB

Summary

Dedicated and result-oriented relationship Manager with proven track record of building and maintaining strong client relationships, driving growth and delivering exceptional services while guaranteeing customer satisfaction. Skilled in understanding client needs, strong communicator with the ability to collaborate with cross functional teams to achieve business objectives. Seeking to leverage my expertise in relationship management to drive success.

Work History

Relationship Management

CRC Credit Bureau Limited
  • A member of a team that reduced customer complaints by 80% using an enhanced customer engagement process and increased product usage by 10% YOY
  • Conduct daily and weekly reviews to identify opportunities for cross-selling and upselling additional products and services resulting in 15% growth in revenue YOY.
  • Built relationships with customers and community to promote long term business growth
  • Participated in industry events and trade shows to promote products and services
  • Organized networking events and workshops, fostering a sense of community among existing clients and prospects alike

Team Member - Service and Experience Management Group

Fidelity Bank PLC
  • A member of a team that improved average customer satisfaction score to over 70% within 2 years (which was originally below 30%) through the implementation of service improvement strategies
  • Increased cross-selling revenue by 10% YOY through effective promotion of bank products during customer interactions
  • Reduced average response time at the Fidelity Contact Center by 50%, enhancing service efficiency.

Banking Officer

Continental Trust Bank
  • Efficiently carried out account opening process for new accounts for individuals and business clients, ensuring compliance with regulatory requirements and bank policies
  • Provided prompt and courteous assistance to customers, addressing inquiries, resolving issues, and delivering personalized banking solutions to meet their financial needs
  • Customer Relationship Management: Cultivated strong relationships with clients through proactive communication, regular follow-ups, and tailored financial advice, resulting in high customer satisfaction and retention rates
  • Cash - Teller Operations: Managed cash transactions accurately and efficiently, including deposits, withdrawals, and currency exchanges, while maintaining high level of professionalism and adherence to security procedures.

Education

MSc. Human Resources Management And Development -

University of Leicester
Leicester, United Kingdom

MA English -

University of Lagos
Lagos, Nigeria

BA English -

University of Lagos
Lagos, Nigeria

Skills

Analytical SkillsLeadership SkillsOrganizational SkillsAdaptability and Flexibility

Customer Service

Interpersonal Communication

Microsoft Office

Teamwork and Collaboration

Dependable and Responsible

Good Telephone Etiquette

Active Listening

Timeline

Relationship Management

CRC Credit Bureau Limited

Team Member - Service and Experience Management Group

Fidelity Bank PLC

Banking Officer

Continental Trust Bank

MSc. Human Resources Management And Development -

University of Leicester

MA English -

University of Lagos

BA English -

University of Lagos

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Peggy Chukwuma-Nwosu