Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peggy Chen

Vancouver,Canada

Summary

Detail-oriented Administrative Professional with over 10 years of experience in administrative support and customer service roles. Successful at streamlining office operations, managing schedules, coordinating team efforts, and ensuring top-tier client satisfaction. Seeking a dynamic administrative role where I can contribute my organizational skills and customer service expertise.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Richmond Honda
08.2023 - 09.2024
  • Delivered top-tier customer service while managing administrative tasks, including placing factory orders, issuing and collecting invoices, managing phone communications and scheduling
  • Served as a key liaison between sales teams and clients, ensuring smooth transaction processing and top-tier customer experience.
  • Adapted quickly during high-pressure periods, ensuring accurate operations and customer satisfaction
  • Maintained composure and efficiency during peak periods, exemplifying adaptability and a commitment to excellence

Sales Administrator

Lamborghini Vancouver
05.2022 - 07.2023
  • Optimized operational processes by collaborating with the General Manager, improving efficiency and customer satisfaction.
  • Managed inventory and pricing data, ensuring accuracy in customer interactions and sales transactions.
  • Generated detailed reports and coordinated with multiple departments to support seamless business operations.
  • Provided high-level administrative support, maintaining organized records and assisting with sales documentation.

Education

Veterinary Office and Administration Program -

Douglas College
New Westminster
06-2018

Coursework - Psychology, Sociology

Simon Fraser University
Burnaby, BC
01-2016

Skills

  • Administrative & Office Management: Scheduling, data entry, invoice processing, inventory management
  • Team Collaboration & Adaptability: Proven ability to work independently and in fast-paced team environments
  • Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook), CRM systems, scheduling software
  • Customer Service Excellence: Strong interpersonal skills, problem-solving, and client relations

Certification

  • Emergency First Aid & CPR/AED (Canadian Red Cross)
  • Nutrition Basics – Daily Nutrition Matters
  • Therapeutic Nutrition – Daily Nutrition Matters 3-1

Timeline

Sales Coordinator

Richmond Honda
08.2023 - 09.2024

Sales Administrator

Lamborghini Vancouver
05.2022 - 07.2023

Veterinary Office and Administration Program -

Douglas College

Coursework - Psychology, Sociology

Simon Fraser University

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Peggy Chen