PEGGY AYALA
Pacifica,CA
Summary
Devoted and compassionate Registered Nurse with a progressive career history of over 25 years offering comprehensive patient care in a variety of outpatient settings. Top skills include chronic disease education, including diabetes education, patient-centered care, motivational interviewing and patient advocacy. Open to new opportunities in nursing.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN PEDIATRICS
Sutter Health Palo Alto Medical Foundation
04.2019 - 07.2022
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Utilized nursing process to assess, plan, implement and evaluate care.
- Provided telephonic and in person educational support to patients, families and caregivers in accordance with standards of care and departmental policies and procedures.
- Triaged walk-in patients and determined severity of injuries and illnesses.
COMPLEX CASE MANAGER
Sutter Health Palo Alto Medical Foundation
04.2018 - 04.2019
- Started training for position, but did not complete training before transferring to another RN position within Sutter Health.
RN CARE COORDINATOR/CDCES
El Dorado Community Health Centers
10.2016 - 02.2018
- Provided high quality nursing care to high-risk patient population while adhering to FAHQ guidelines.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided individualized DSME to patients with type 1 and type 2 diabetes.
RN DISEASE MANAGEMENT SPECIALIST/Care Manager
Health Net Federal Services
09.2014 - 07.2015
- Educated military members, their families and caregivers on chronic disease process, treatment options, management and lifestyle options for chronic obstructive pulmonary disease, asthma, diabetes and heart failure.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
TRIAGE RN
Sansum Clinic
04.2014 - 08.2014
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Telemetry RN
Kaiser Permanente
06.2011 - 02.2012
- Started training for position but did not complete because had to go on medical leave and resign from Kaiser Permanente
ADVICE RN
Kaiser Permanente
03.1998 - 07.2011
- Counseled multi-specialty patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Education
Bachelor of Science - Nursing
California State University
Chico, CA12.1994
Skills
- Chronic Disease Management
- Patient Education and Counseling
- Motivational Interviewing
- Diabetes Care and Education
Certification
- Licensed Registered Nurse - 1994-present
- Licensed Public Health Nurse 1994-present
- Certified Diabetes Care and Education Specialist
- 2016-present
- Advance Cardiac Life Support expires November 2025
- Basic Life Support expires November 2025
- Certified IV and Blood Withdrawal 2013
Timeline
RN PEDIATRICS
Sutter Health Palo Alto Medical Foundation
04.2019 - 07.2022
COMPLEX CASE MANAGER
Sutter Health Palo Alto Medical Foundation
04.2018 - 04.2019
RN CARE COORDINATOR/CDCES
El Dorado Community Health Centers
10.2016 - 02.2018
RN DISEASE MANAGEMENT SPECIALIST/Care Manager
Health Net Federal Services
09.2014 - 07.2015
TRIAGE RN
Sansum Clinic
04.2014 - 08.2014
Telemetry RN
Kaiser Permanente
06.2011 - 02.2012
ADVICE RN
Kaiser Permanente
03.1998 - 07.2011
Bachelor of Science - Nursing
California State University
- Licensed Registered Nurse - 1994-present
- Licensed Public Health Nurse 1994-present
- Certified Diabetes Care and Education Specialist
- 2016-present
- Advance Cardiac Life Support expires November 2025
- Basic Life Support expires November 2025
- Certified IV and Blood Withdrawal 2013
Similar Profiles
Marianna Rangel SartainMarianna Rangel Sartain
Medical Assistant Endocrinology at Sutter Health Palo Alto Medical FoundationMedical Assistant Endocrinology at Sutter Health Palo Alto Medical Foundation
Jennifer LemonJennifer Lemon
Patient Service Representative at Sutter Health Palo Alto Medical FoundationPatient Service Representative at Sutter Health Palo Alto Medical Foundation
Francisco BarraganFrancisco Barragan
Patient Service Representative at Sutter Health, Palo Alto Medical FoundationPatient Service Representative at Sutter Health, Palo Alto Medical Foundation