PEGGY AYALA
Pacifica,CA
Summary
Devoted and compassionate Registered Nurse with a progressive career history of over 25 years offering comprehensive patient care in a variety of outpatient settings. Top skills include chronic disease education, including diabetes education, patient-centered care, motivational interviewing and patient advocacy. Open to new opportunities in nursing.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN PEDIATRICS
Sutter Health Palo Alto Medical Foundation
2019.04 - 2022.07
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Utilized nursing process to assess, plan, implement and evaluate care.
- Provided telephonic and in person educational support to patients, families and caregivers in accordance with standards of care and departmental policies and procedures.
- Triaged walk-in patients and determined severity of injuries and illnesses.
COMPLEX CASE MANAGER
Sutter Health Palo Alto Medical Foundation
2018.04 - 2019.04
- Started training for position, but did not complete training before transferring to another RN position within Sutter Health.
RN CARE COORDINATOR/CDCES
El Dorado Community Health Centers
2016.10 - 2018.02
- Provided high quality nursing care to high-risk patient population while adhering to FAHQ guidelines.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided individualized DSME to patients with type 1 and type 2 diabetes.
RN DISEASE MANAGEMENT SPECIALIST/Care Manager
Health Net Federal Services
2014.09 - 2015.07
- Educated military members, their families and caregivers on chronic disease process, treatment options, management and lifestyle options for chronic obstructive pulmonary disease, asthma, diabetes and heart failure.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
TRIAGE RN
Sansum Clinic
2014.04 - 2014.08
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Telemetry RN
Kaiser Permanente
2011.06 - 2012.02
- Started training for position but did not complete because had to go on medical leave and resign from Kaiser Permanente
ADVICE RN
Kaiser Permanente
1998.03 - 2011.07
- Counseled multi-specialty patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Education
Bachelor of Science - Nursing
California State University
Chico, CA12.1994
Skills
- Chronic Disease Management
- Patient Education and Counseling
- Motivational Interviewing
- Diabetes Care and Education
Certification
- Licensed Registered Nurse - 1994-present
- Licensed Public Health Nurse 1994-present
- Certified Diabetes Care and Education Specialist
- 2016-present
- Advance Cardiac Life Support expires November 2025
- Basic Life Support expires November 2025
- Certified IV and Blood Withdrawal 2013
Timeline
RN PEDIATRICS
Sutter Health Palo Alto Medical Foundation
2019.04 - 2022.07
COMPLEX CASE MANAGER
Sutter Health Palo Alto Medical Foundation
2018.04 - 2019.04
RN CARE COORDINATOR/CDCES
El Dorado Community Health Centers
2016.10 - 2018.02
RN DISEASE MANAGEMENT SPECIALIST/Care Manager
Health Net Federal Services
2014.09 - 2015.07
TRIAGE RN
Sansum Clinic
2014.04 - 2014.08
Telemetry RN
Kaiser Permanente
2011.06 - 2012.02
ADVICE RN
Kaiser Permanente
1998.03 - 2011.07
Bachelor of Science - Nursing
California State University
- Licensed Registered Nurse - 1994-present
- Licensed Public Health Nurse 1994-present
- Certified Diabetes Care and Education Specialist
- 2016-present
- Advance Cardiac Life Support expires November 2025
- Basic Life Support expires November 2025
- Certified IV and Blood Withdrawal 2013
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