Salesforce CRM_ Freshsales CRM
Hi, I’m
PEGAH SHAMS
Richmond Hill,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. We focus on training, monitoring, and morale-building techniques to maximize employee engagement and performance. We are a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. We are committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
years of professional experience
Work History
Alpha Roadside Assitance , ON
Assistant Manager
01.2021 - 02.2024
Job overview
- The following tasks have been conducted:
- Monitoring of employee attendance records, timekeeping, and payroll information.
- Management of customer service inquiries and prompt resolution of complaints.
- Development of a system for tracking inventory and ordering supplies as needed.
- Assistance in the development of operational strategies to ensure efficient and productive operations.
- Regular engagement with customers to comprehend their needs.
- Maintenance of accurate records of sales transactions using point-of-sale systems.
- Upholding of compliance with safety regulations and company policies.
- Coordination with other departments to ensure a smooth flow of operations.
- Supervision of daily operations, including scheduling shifts and assigning duties.
- Creation of reports on sales trends, inventory levels, and financial data.
- Organization of training sessions for new hires to familiarize them with the company.
All in One Beauty Lounge
General Manager
01.2019 - 10.2021
Job overview
- - Developed marketing strategies to increase brand awareness.
- Monitored financial performance and identified areas for improvement.
- Implemented employee recognition programs to motivate staff.
- Managed daily business operations, including budgeting, staffing, and customer service.
- Conducted routine audits of internal controls to maintain financial accuracy.
- Coordinated training activities for employees to ensure compliance with company policies.
- Developed and implemented operational strategies to improve efficiency and customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates.
- Conducted market research to identify industry trends and opportunities.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment and encouraged department collaboration.
- Prepared detailed reports for senior leadership outlining key performance metrics.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed, and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity by consolidating data, payroll, and accounting programs.
- Enhanced operational performance by developing effective business strategies and procedures.
- Trained employees on duties, policies, and procedures.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained a clean work environment.
- Managed inventory levels and conducted corrective action planning.
- Supervised employees through planning, assignments, and direction.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained, and empowered employees to achieve key performance indicators.
Sun Life Insurance Company , ON
Insurance Advisor
04.2017 - 06.2019
Job overview
- - Analyzed customer feedback on service quality
- Responded promptly to customer inquiries
- Attended industry events
- Assisted with claims and disputes
- Updated customer information
- Identified cross-selling opportunities
- Followed up on payments and renewals
- Advised clients on suitable policies
- Ensured legal compliance
- Collaborated with underwriters for policy processing
- Negotiated policy terms with clients
- Educated clients on insurance products
- Maintained client records
- Processed new policy applications
- Advised on policy changes and new options
Education
Yorkville UniversityNew Brunswick
Bachelor of Interior Design from Interior Design
08-2014
Skills
- Budget Planning
- Cost-benefit analysis
- Workforce Planning
- Negotiation
- Customer Needs Assessment
- Business process improvement
- Quality Assurance
- Financial Advising
- Customer Targeting
- Sales expertise
- Researching
- Coordination
- Problem Resolution
- Follow-up skills
- Retail Marketing
- Critical Thinking
- Prioritization
- Project management abilities
- Delivery Scheduling
- Active Listening
- Team Development
- Product Promotion
- Staff Training
- Multi-Task Management
- CRM Software
- Dispute Resolution
Timeline
Assistant Manager
Alpha Roadside Assitance
01.2021 - 02.2024
General Manager
All in One Beauty Lounge
01.2019 - 10.2021
Insurance Advisor
Sun Life Insurance Company
04.2017 - 06.2019
Yorkville University
Bachelor of Interior Design from Interior Design
Software
Auto Cad _3D Max_ Revit_ Rhinoceros 3D
Certification
- ACE - Adobe Certified Expert, Photoshop
- Executive Assistant Certification
- Home Stager _ Ultimate Academy
- MCAS - Microsoft Certified Application Specialist
Accomplishments
Customer Relations:
- Earned the highest marks for company-wide customer satisfaction.
Monetary Transactions:
- Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
Cashier Role:
- Achieved the highest number of new credit accounts opened within one month.
Product Promotion:
- Up-sold products and motivated customers to upgrade current product plans.
Customer Follow-up:
- Ensured that customers were satisfied with company products and services by conducting purchase follow-up calls.
Conflict Resolution:
- Responsible for accurately handling customer account inquiries and providing information to resolve product/service complaints and customer satisfaction.
Inventory Management:
- Compiled inventory lists and worked with vendors for product pricing and special orders.
Sales Transactions:
- Managed high-volume sales with cash, credit, and gift card transactions, balancing cash draw at the end of the shift with a 100% accuracy rate.
Telephone Service:
- Professionally processed 80+ calls daily, providing information and service to ensure customer satisfaction; utilized Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issues through consumer testing and achieved results through practical assistance in Task Achieved [Result] by completing Task with accuracy and efficiency achieved Result by introducing Software for Type]tasks. These results may be attained through completing diverse tasks and developing skills employing a seasoned approach.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteImportant To Me
Company CultureCareer advancementWork from home optionLanguages
English
Advanced (C1)
C1
Turkish
Advanced (C1)
C1
Interests
Technology interests or Certifications
Sports, Fitness Activities, and Dancing
Creative pursuits such as building decor with resin/epoxy
Travel experiences
Hobbies related to the job or Industry
Any interests that demonstrate teamwork, problem-solving skills, or a strong work ethic
Professional development activities like attending workshops or conferences
Similar Profiles
Casundra MomentCasundra Moment
Customer Service Representative at Arise Agero Roadside AssitanceCustomer Service Representative at Arise Agero Roadside Assitance
Ariel GirodAriel Girod
Direct Service Worker at Home Care AssitanceDirect Service Worker at Home Care Assitance
Linda NormanLinda Norman
Merchandiser at Retail Assitance CorporationMerchandiser at Retail Assitance Corporation