Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Generic

Pegah Pourkhosrow

Toronto,ON

Summary

Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

The Kings Landing
Stouffville, Ontario
06.2023 - Current
  • Verified accuracy of orders before delivering them to customers' tables.
  • Balanced cash register at end of shift according to established procedures.
  • Greeted customers and escorted them to their tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Front Desk Supervisor

Thrifty Foods
Vancouver, British Columbia
01.2020 - 02.2022
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Created weekly schedules for front desk staff according to business needs.
  • Processed payments, cashiering duties and credit card transactions accurately.

Coffee Barista

Blenz Coffee
Vancouver, British Columbia
06.2019 - 12.2020
  • Followed all safety regulations when handling hot beverages or machinery.
  • Monitored expiration dates on products to ensure freshness of product served to customers.
  • Greeted customers, took orders and answered questions about menu items.
  • Checked temperatures of coffee brewing equipment regularly.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
  • Maintained cleanliness of work area, including counters and equipment.
  • Provided excellent customer service by addressing customer complaints promptly and professionally.

Education

Bachelor of Science - Biomedical Engineering

Azad University
Iran

Skills

  • Cash control
  • File Management
  • Hospitality services
  • Time Management
  • Administrative Skills
  • Cash Management
  • Problem-solving skills
  • Customer Service Management
  • Staff Supervision
  • Scheduling and Planning

Certification

  • Smart Serve
  • Food safety

Languages

Persian
Native/ Bilingual
English
Professional

Reference

  • Renan Fernandes Mandian : 647-521-3035
  • Eileen Weenekers : 647-701-1162

Timeline

Restaurant Hostess

The Kings Landing
06.2023 - Current

Front Desk Supervisor

Thrifty Foods
01.2020 - 02.2022

Coffee Barista

Blenz Coffee
06.2019 - 12.2020

Bachelor of Science - Biomedical Engineering

Azad University

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Pegah Pourkhosrow