Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pegah Pirhadi

Summary

Seasoned professional with a decade of experience in the airline industry, specializing in customer service, multicultural interactions, training, and product sales. Transitioning from a successful tenure in travel agency administration, sales, and cashiering spanning five years, seeking a challenging role in the banking industry. Eager to apply my extensive background in customer service and sales, coupled with my multicultural expertise, to excel as a Teller or in any customer service position within the banking sector. Dedicated to delivering exceptional service, building strong customer relationships, and contributing to the growth and success of the organization.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

LC Waikiki
02.2022 - 01.2024
  • Assist in providing guidance and leadership to all staff members.
  • supervision of employees and delegate work as required
  • Address customer and employee satisfaction issues promptly
  • Provide additional /supplemental training, coaching, development and motivation to bring out the best in each team member
  • worked retail hours including days, nights, weekends and special events in a fast-paced work environment
  • tracked record of leading a team to achieve sales and customer service targets
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Associate

LC Waikiki
01.2020 - 02.2022
  • Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Practices professional salesmanship within the guidelines of store policy and procedures, to achieve maximum sales and provide the highest level of customer satisfaction.
  • responsible for accuracy of sales bill completion.
  • Engage customers, provide product knowledge, and promote sales.
  • Support daily store activities, stock management, and cleanliness

Cashier / Customer Experience Associate

Royal Vision
08.2017 - 01.2020
  • Setting sales quotas and goals
  • Assist regional staff in administrative functions, such as document production and processing, report preparation, and data entry
  • Used my exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up
  • Drive sales and ensure a high level of customer satisfaction by exhibiting a superior level of product knowledge and customer service.
  • Work with customers to find the best financial solutions to fit their needs
  • Answer customer enquiries over the phone, by email and face to face and take and process customer orders and payments when needed.
  • Selling money orders
  • Processing wire transfers
  • Counting cash accurately
  • Managing and balancing a cash drawer
  • Operate the cash register with precision. Manage cash transactions, refunds, and daily sales reporting

Sales/Reservation Agent

Old Tusba Tour” Travel Agency
01.2015 - 08.2017
  • · Assist clients in selecting and booking travel arrangements, including flights, accommodations, transportation, and activities
    - Provide personalized recommendations based on clients' preferences and budget
    - Research and stay up-to-date on travel trends, destinations, and industry regulations
    - Handle all aspects of the booking process, including collecting payments and issuing tickets or vouchers
    - Build and maintain strong relationships with clients to ensure repeat business and referrals
    - Resolve any issues or concerns that may arise before, during, or after the trip
    - Stay informed about any travel advisories or restrictions that may impact clients' travel plan
  • Organizes work information to ensure accuracy and completeness
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.

Duty Supervisor

Air Arabia Airline
01.2011 - 02.2015
  • Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
  • Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
  • Reviewed performance data regularly adjusting staffing needs accordingly maximizing productivity during peak hours.
  • Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
  • Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Senior Cabin Crew Member

Air Arabia Airline
01.2002 - 01.2011
  • Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Implemented new procedures that enhanced punctuality rates by efficiently completing turnaround tasks between flights.
  • Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
  • Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.

Education

Bachelor of Science - English Language And Literature

Arak Azad University
Iran / Arak

Skills

  • Strong interpersonal and selling skills
  • Excellent customer service and rapport building skills
  • proactive thinker and problem solver
  • Keyboarding and cash handling experience
  • Presentation skills
  • self-starter
  • strong relationship building skills and an ability to connect with all types of individuals
  • Analysis skills
  • Customer Service
  • Cash Handling
  • Payment Collection
  • Time management skills
  • Customer Relations
  • Organizational abilities
  • Problem-solving abilities

Languages

English
Full Professional
Turkish
Full Professional
Persian
Native or Bilingual

Certification

Three level of excel 2010 training
Management Training
Customer Service Training
Safety and Emergency Procedures.
First Aid Training in Emirate
training collage.
Security Training
Dangerous Goods Training
Train the Trainer Course
Sales techniques training

Timeline

Store Manager

LC Waikiki
02.2022 - 01.2024

Sales Associate

LC Waikiki
01.2020 - 02.2022

Cashier / Customer Experience Associate

Royal Vision
08.2017 - 01.2020

Sales/Reservation Agent

Old Tusba Tour” Travel Agency
01.2015 - 08.2017

Duty Supervisor

Air Arabia Airline
01.2011 - 02.2015

Senior Cabin Crew Member

Air Arabia Airline
01.2002 - 01.2011

Bachelor of Science - English Language And Literature

Arak Azad University

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Pegah Pirhadi