Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pegah Jahanbakhsh

Vancouver,BC

Summary

Dynamic Veterinary Receptionist with proven expertise at Iran Pet, excelling in customer service and relationship building. Skilled in medical recordkeeping and appointment scheduling, I foster trust with clients during challenging times. My attention to detail and effective telephone management ensure seamless operations and a welcoming environment for pet parents.

Overview

1
1
year of professional experience

Work History

Veterinary Receptionist

Iran Pet
03.2021 - 08.2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Entered data from pet records and office visits into computer system.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with medical coding and billing tasks.
  • Paying Attention to small details and problems.

Education

Bachelor of Civil Engineering - Construction Engineering

Azad University of Iran
Iran
02-2018

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Cleanliness maintenance
  • Relationship building
  • Customer service
  • Attention to detail
  • File organization
  • Appointment scheduling
  • Telephone management
  • Electronic medical records

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Veterinary Receptionist

Iran Pet
03.2021 - 08.2022

Bachelor of Civil Engineering - Construction Engineering

Azad University of Iran
Pegah Jahanbakhsh