Pegah Jahanbakhsh
Vancouver,BC
Summary
Dynamic Veterinary Receptionist with proven expertise at Iran Pet, excelling in customer service and relationship building. Skilled in medical recordkeeping and appointment scheduling, I foster trust with clients during challenging times. My attention to detail and effective telephone management ensure seamless operations and a welcoming environment for pet parents.
Overview
1
1
year of professional experience
Work History
Veterinary Receptionist
Iran Pet
03.2021 - 08.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Paying Attention to small details and problems.
Education
Bachelor of Civil Engineering - Construction Engineering
Azad University of Iran
Iran02-2018
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Cleanliness maintenance
- Relationship building
- Customer service
- Attention to detail
- File organization
- Appointment scheduling
- Telephone management
- Electronic medical records
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Veterinary Receptionist
Iran Pet
03.2021 - 08.2022
Bachelor of Civil Engineering - Construction Engineering
Azad University of Iran
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