Pegah Cheraghi
North York,ON
Summary
Motivated and Dedicated IT professional with a solid foundation in Computer Engineering. Seeking an opportunity to contribute technical expertise and enhance organizational efficiency. Committed to utilizing technical expertise, capable of handling multiple tasks simultaneously, delivering exceptional customer service, and addressing technical issues with a positive and optimistic approach.
Overview
6
6
years of professional experience
Work History
Career Break for Personal Leave
06.2023 - 11.2023
During this period, I moved back to my home country to focus on a personal health matter. This time allowed me to prioritize my well-being and allowed me to reconnect with my roots. Now, I'm excited to bring renewed energy and perspective to my professional life.
In-store Technical Support Representative
Geeksquad Bestbuy
10.2022 - 01.2023
- Received, diagnosed, and resolved customer issues with laptops and desktops
- Managed customer unit deployment and setup, including component updates, imaging, and software installation
- Escalated repairs, addressed client conflicts, handled inquiries, and provided consulting
- Delivered end-user assistance, including software tutorials, malware prevention, and fraud awareness
Help Desk Representative
New Generation Language Institute
05.2018 - 07.2019
- Provided excellent customer service by addressing inquiries and resolving issues promptly
- Demonstrated strong communication skills while assisting staff and students with various needs
- Collaborated with team members to ensure a supportive learning environment
- Developed patience and adaptability in addressing diverse challenges
Education
Advanced Diploma - Computer Engineering Technology
Seneca College
North York, ON05.2022
Skills
- Networking: Windows 2008 and 2012 server administration, Active Directory, Group Policy, Domain Service, DHCP, TCP/IP, Routing fundamentals, and subnets, network connectivity, local area network implementation, and configuration
- Operating Systems: Windows Server 2012, 2008, Windows 7, 8, 10, 11, Linux, MacOS
- Desktop Applications: MS Office (Word, PowerPoint, Excel, Outlook, Visio), Adobe Acrobat, Photoshop
- Programming Languages: C, C, C#, Python, VHDL
- Infrastructure Support: VM environment, VMware Workstation, VirtualBox
- Hardware: PC assembly, upgrades, LabJack interface using hardware connections and software programming, printed circuit board (PCB) design
soft skills
- Communication:
Effectively communicate technical information to non-technical users
- Problem-Solving:
Analyze and troubleshoot technical issues with innovative solutions
- Customer Service:
Provide exceptional service with a focus on client satisfaction
- Team Collaboration:
Collaborate effectively with team members to achieve common goals
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Career Break for Personal Leave
06.2023 - 11.2023
In-store Technical Support Representative
Geeksquad Bestbuy
10.2022 - 01.2023
Help Desk Representative
New Generation Language Institute
05.2018 - 07.2019
Advanced Diploma - Computer Engineering Technology
Seneca College
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