Peerdavinder Kaur
Brampton,ON
Summary
Seeking a challenging career where I am able to utilize my education and experience in customer support and accounts administration, in support of the management team.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Accounting Assistant
New Heights Logistics Inc.
Brampton, ON
08.2024 - 04.2025
- Assisted with payroll processing by entering employee hours into the system.
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Manage telephone reception, routing calls as required, checking and returning voicemails, including retrieving messages before the end of the working day.
- Answered questions from customers regarding their billing or payment status.
Customer Service Representative
Concentrix
Hamilton, ON
11.2021 - 08.2024
- Handle inbound calls, focusing on customer retention.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Relations Representative
Hinduja Global Solutions
Dartmouth, NS
08.2019 - 08.2021
- Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfaction.
- Build, manage, and maintain positive business relationships through open and interactive communication.
- Embrace change in a fast-paced, performance-driven team environment.
- Offer technical support to customers.
- Coordinate with the appropriate teams for the timely resolution of all customer issues.
- Process customer orders accurately, based on specifications and terms.
- Deal with conflict resolution, with emphasis on customer retention.
Material Handler
Metro logistics
Brampton, ON
10.2018 - 07.2019
- Check and assemble the product according to customer order requirements.
- Consolidate the product using the workstation.
- Print/Produce shipping labels and check verification sheets from the RP workstation.
- Validate the accuracy of the product, quantity, and lot codes picked for each order to ensure customer service standards are met.
- Assist in the effective completion of inventory audits, as required.
- Maintain a clean, secure, well-organized work area.
- Demonstrate respect for the organization’s values on a daily basis, while maintaining and upholding company policies and procedures.
Education
Some College (No Degree) - Computer Engineering Technician
Northern College of Applied Arts And Technology
Scarborough ON08-2018
Skills
- Capable accounting assistant, successful at managing multiple projects, and consistently meeting deadlines, focused on maintaining accurate, compliant records, and controls responsive to dynamic operating conditions to build a long-term career with a growing team
- Capacity to work well under pressure, quickly learn job functions, and effectively handle a variety of tasks while remaining detail-oriented, ability to thrive in fast-paced, high-growth environments with tight deadlines and shifting priorities
References
Available upon request
Timeline
Accounting Assistant
New Heights Logistics Inc.
08.2024 - 04.2025
Customer Service Representative
Concentrix
11.2021 - 08.2024
Customer Relations Representative
Hinduja Global Solutions
08.2019 - 08.2021
Material Handler
Metro logistics
10.2018 - 07.2019
Some College (No Degree) - Computer Engineering Technician
Northern College of Applied Arts And Technology
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