Strategic people leader with 6 years of progressive MRO experience across multiple provinces with 2 organizations. Proven track record of building high performing teams that innovate and implement replicable solutions. Intrinsic desire to develop long term business plans that deliver double digit growth year over year.
Overview
7
7
years of professional experience
Work History
Dual Branch Manager
Grainger Canada
Kamloops, British Columbia
05.2022 - Current
Managed the Kamloops branch from May 2022 onwards, and Kamloops and Kitimat from October 2023 to October 2024.
Kamloops : 15.6% above goal in 2022, 36.5% above goal in 2023 and on track for 21% above goal in 2024.
Kamloops OE grew from 900k in 2022 to 1.4 mil in 2023.
Rebuilt entire branch + keepstock team in Kitimat in 2024.
Created four field operations associates across both branches, delivering over $10,000 in cost savings through each and eliminating coverage failure for KeepStock.
Delivered replicable, enterprise-wide success in the railways segment, and received recognition from NA leadership.
Received multiple recognitions from the EHS team for effectively managing major incidents in both branches, ranging from evacuations to oil spills.
Supervisor – Onsite Services
Grainger Canada
Saskatoon, Saskatchewan
04.2021 - 04.2022
Led a team of 11 direct reports, 9 OSRs, and 2 Specialists across Saskatchewan and CNRL Horizon, AB.
Grew KS's top-line revenue by 28% year over year between April 2021 and April 2022.
Reduced the expense-to-sales ratio from 24% in April 2021 to 13% in a span of 11 months.
Reduced overtime percentage from 6% in April 2021 to 0.8% in April 2022.
Reduced re-ordering frequency for 21 customers, while maintaining the same service levels across the province, which led to cost savings of approximately $40,320 total per year.
Performance managed 3 OSRs, 2 upwards, and 1 outward.
Mentored both specialists, one promoted into a leader role, and another into an analyst role.
Successfully managed the change and transition of 2 OSRs from the branch network to KeepStock at CNRL Horizon.
Regularly conduct joint calls with DSMs, NAMs, and AMs to qualify and grow KeepStock opportunities.
Led the capabilities presentation on KeepStock for multi-million RFPs, such as Evraz and Yara Fertilizers.
Received recognition and a site visit by Sr. Director of Supply Chain and CFO of GCAN for optimizing CP Rail KS operations worth $1 million in Moose Jaw, SK.
Onsite Service Specialist
Grainger Canada
Kamloops, British Columbia
09.2019 - 03.2021
Graduated from Grainger's PDP class of 2021.
Subject matter expertise in CribMaster and ClearSpider systems.
Installed 27 VMI and vending programs across the territory.
Provide full coverage across the region for eight different OSSR territories.
Received GCAN town hall recognition by the Regional Manager for providing additional coverage and support to Northern BC during Q4 2020.
Received Grainger All-Star nomination by the commercial sales team in the western Kootenays in Q2 2020 for problem-solving a large customer’s taxation issue, which helped in improving a KeepStock process across the province.
Collaborate with the supervisor to monitor team member performance, and provide valuable feedback to improve team performance metrics.
Conducted extensive continuous improvement exercises with the sales and KeepStock team in Golden, BC, to consolidate three days of service into two days per week.
Sales Support
Fastenal Canada
Kamloops, Canada
03.2018 - 08.2019
Completed Fastenal School of Business Phase I, Phase II of industrial training.
Implemented a national accounts strategy at the local level for Finning and Interfor.
Managed consignment for all national accounts in the territory.
Project lead to assist with the Norbord mill closure and removal of assets.
Maintained a thorough knowledge of best practices in receiving, picking, and shipping goods.
Created seven planograms for displays in the branch showroom to maximize foot traffic.
Planned seasonal inventory for the branch.
Issued vendor POs, and managed backorders.
Managed all kinds of customer returns, credits, and rebills.
Education
Post Graduate Diploma - Marketing
Thompson Rivers University
Kamloops, BC
12.2019
Bachelor of Science - Hospitality Management
IHM Mumbai
Mumbai, India
06.2016
Skills
Servant leadership
Performance management
Change management
Profitable growth
Cross-functional knowledge
Sustainable solutions
Timeline
Dual Branch Manager
Grainger Canada
05.2022 - Current
Supervisor – Onsite Services
Grainger Canada
04.2021 - 04.2022
Onsite Service Specialist
Grainger Canada
09.2019 - 03.2021
Sales Support
Fastenal Canada
03.2018 - 08.2019
Post Graduate Diploma - Marketing
Thompson Rivers University
Bachelor of Science - Hospitality Management
IHM Mumbai
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