Pedro Zanini
Mississauga,ON
Summary
I am a motivated worker who strives to apply themselves through my excellent interpersonal skills and diligent, well-organized work ethic. In doing so I look to learn new skills and further existing ones.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Recommended products based on a solid understanding of individual customer needs and preferences.
Head Cashier
The Home Depot
06.2021 - 07.2022
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with customers
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Cook/Key Holder
Burger Factory
09.2019 - 06.2021
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Supervisor
Beaver Tails
01.2018 - 07.2019
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor's of Applied Science Justice Studies - Justice Studies
University of Guelph-Humber
207 Humber College Blvd, Etobicoke, ON2026
High School Diploma -
St. Aloysius Gonzaga Secondary School
2800 Erin Centre Blvd, Mississauga, ON06.2019
Skills
- Fluent in English
- Fluent in Portuguese
Certification Volunteer Work
- Volunteer, Knight's Table, Brampton, 10/01/16, 02/01/17
- Conflict Resolution Training, The Home Depot, 01/01/22
- Certified Emergency First Aid CPR C + AED, St. John Ambulance, 01/15/22, 01/15/25
- Radial & Panel Saw Licenses, The Home Depot, 06/01/21
Skills Proficiencies
- Fluent in Portuguese
- Fluent in English
- Conversant in French
- Report Writing
- Ability to maintain a high level of ethical and professional standards
- Adaptable and quick learner
References
John Remillard, BA Justice Studies, MA DEM
Professor, Justice Studies
University of Guelph-Humber
Desk: (416) 798-1331 extension 6326
Fax: (416) 798-3293
john.remillard@guelphhumber.ca
Rico Baldacci, Public Servant,
Halton Region
+1 (647) 965-7003
Timeline
Barista
Starbucks
09.2022 - Current
Head Cashier
The Home Depot
06.2021 - 07.2022
Cook/Key Holder
Burger Factory
09.2019 - 06.2021
Supervisor
Beaver Tails
01.2018 - 07.2019
Bachelor's of Applied Science Justice Studies - Justice Studies
University of Guelph-Humber
High School Diploma -
St. Aloysius Gonzaga Secondary School
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