Pedro Raigoza
Oxnard
Summary
Service-focused professional experienced in customer relations and problem-solving, offering strong communication and interpersonal skills. Skilled in managing service processes with proficiency in software programs for tracking and scheduling. Bringing a dependable and self-starting approach to ensure client satisfaction across diverse roles.
Overview
9
9
years of professional experience
Work History
Service Advisor
Tesla
05.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Provided detailed vehicle inspections and communicated findings to clients effectively.
- Developed knowledge of automotive systems to assist clients with maintenance recommendations.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service and Parts
Carmax
03.2018 - 05.2023
- Provide customer Service, assisting customers with payments and refunds, ordering parts for vehicles, dealing with vendors on a regular basis, and performing monthly inventory.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Sales Representative
Frontier Communications
09.2016 - 03.2018
- Provide Customer Service, call center duties, take inbound calls, give information to customer regarding services, making sales, assisting customer with billing and technical issues, assisting managers and leads.
- Analyzed customer feedback to refine sales strategies and improve client satisfaction.
- Developed and maintained strong customer relationships to drive sales growth.
Education
BACHELORS IN BUSINESS ADMINISTRATION -
California State University Channel Islands
Camarillo, CA12.2022
ASSOCIATES IN BUSINESS ADMINISTRATION - undefined
Ventura College
Ventura, CA05.2018
Skills
- Adaptable problem solver
- Dependable and proactive
- Estimation proficiency
- Proficient in MS Windows
- Strong verbal and written communication
- Multitasking and organization
- Strong work ethic
- Product and service knowledge
- Customer relationship building
Timeline
Service Advisor
Tesla
05.2023 - Current
Service and Parts
Carmax
03.2018 - 05.2023
Sales Representative
Frontier Communications
09.2016 - 03.2018
ASSOCIATES IN BUSINESS ADMINISTRATION - undefined
Ventura College
BACHELORS IN BUSINESS ADMINISTRATION -
California State University Channel Islands