Pedro Maravilla

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Implemented and followed pharmacy protocols for medication disposal and waste management.
• Maintained proper storage and security conditions for drugs.
• Improved inventory management procedures to reduce overhead, backorders and overstock.
• Ensured compliance with state and federal pharmacy laws and regulations.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Verified prescriptions and drug labels, documents and packages.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Cleaned and maintained equipment or work areas according to prescribed methods.
• Restocked shelves with new supplies of medications as needed.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Assisted pharmacists in filling prescriptions accurately and efficiently.

• Supervise day-to-day operations to meet performance, quality and service expectations.
• Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentor team members to enhance professional development and accountability in workplace.
• Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.

• Managed household errands and other essential duties.
• Identified needs of customers promptly and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Review

• Supervise 11 pharmacy technicians and coordinate day-to-day assignments.
• Maintain and update patient records, prescription information, and patient data in accordance with HIPAA regulations.
• Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Collect co-payments or full payments from customers.
• Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answer incoming phone calls and address questions from customers and healthcare providers.
• Review and verify customer information and insurance provider information.
• Stock, label, and inventory medication to keep accurate records.
• Maintain proper drug storage procedures, registries, and records for controlled drugs.
• Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Resolve non-routine issues like third-party billing, computer system, and customer service issues.
• Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Order medicines daily to replenish stock and increase inventory in anticipation of need.
• Manage opening and closing duties for pharmacy.