PEDRO LLAMAS
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server
El Rancho Grande Mexican Food Restaurant
2013.01 - 2023.09
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for El Rancho Grande restaurant with social relevancy and intentionality
Head Food Runner
SONORA GRILL Restaurant
2011.02 - 2013.01
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Operated cash register and processed payments from customers.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Operated dishwashers and other kitchen equipment according to safety guidelines
- Greeted customers and provided menus upon arrival to dining room
- Offered product samples, answered questions and helped customers find items
- Monitored dining room inventory and replenished as necessary
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock
- Established rapport with customers by providing friendly and attentive service
Education
High School Diploma -
La Salle
San Francisco08.2012
Skills
- Stocking and replenishing
- Point of sale operation
- High-volume dining
- Guest seating arrangements
- Guest relations
- Beverage preparation
- To-go order preparation
- Dining area maintenance
- Order delivery practices
- Food running
- Menu presentation
- Table setting knowledge
- Cash Handling
- Item promotion
- Ordering procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
El Rancho Grande Mexican Food Restaurant
2013.01 - 2023.09
Head Food Runner
SONORA GRILL Restaurant
2011.02 - 2013.01
High School Diploma -
La Salle
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