Pedro Hernandez
Santa Ana
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. I Work well with team members to meet all customers needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
I’m a person that likes to archive new goals.
I’m always improving in my techniques to make great drinks and deliver great experience to my guests.
I have been working in many positions on the industry for the past 11 years. I have been dishwasher, prep, cook, buser, runner, server, and barback. At the moment i have achieved a position that i am passionate about bartender but always searching for new opportunities.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
Work History
Bartender
Larsen at hotel laguna
Laguna Beach
10.2021 - Current
- Mixed cocktails efficiently using fresh ingredients for diverse guest preferences.
- Provided excellent customer service through friendly interactions and attentive service.
- Maintained cleanliness and organization of bar area throughout shifts.
- Handled cash and processed payments accurately during busy service periods.
- Trained new bartenders on cocktail preparation and bar operations best practices.
- Monitored inventory levels and restocked supplies to meet demand during peak hours.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Mozambique
Laguna Beach
03.2024 - 12.2024
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
Server
Nbtc Newport Beach tennis club
Newport Beach
03.2019 - 10.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations and special requests from guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed reservations and seating arrangements to optimize guest experiences.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Room Service Server
Wyndham Hotel
Irvine
01.2015 - 12.2019
- Delivered room service orders promptly to guests in all hotel accommodations.
- Maintained cleanliness and organization of service trays and dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed payment transactions accurately for room service orders.
- Set up and cleared dining tables in guest rooms efficiently after meals.
- Ensured compliance with health and safety regulations during food handling processes.
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
Education
School in Guatemala
Skills
- Cocktail mixing
- Customer service
- Cash handling
- Inventory management
- POS operation
- Staff training
- Multitasking ability
- Effective communication
- Team collaboration
- Team player attitude
- Handling difficult customers
- Team training and development
- Beverage supply orders
- Memory retention
- Creative mixology
Languages
English
Professional
Spanish
Professional
Timeline
Bartender
Mozambique
03.2024 - 12.2024
Bartender
Larsen at hotel laguna
10.2021 - Current
Server
Nbtc Newport Beach tennis club
03.2019 - 10.2021
Room Service Server
Wyndham Hotel
01.2015 - 12.2019
School in Guatemala