Pedro Frank Caner Pena
San Pedro
Summary
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Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Amazon Fresh Stores
03.2025 - 11.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Site Lead, L3 (LSD5 Pickup and Returns)
AMAZON CXO
11.2023 - 03.2025
- Helping launching the site. Providing and supervising the customer service process at a stand-alone location in order to meet metrics and implementing instructions from management. Ordering supplies and controlling inventory. Training associates and new hires according to the Amazon principles and CXO models.
Site Lead, L3 (LCA6 Hub Locker)
AMAZON CXO
05.2021 - 11.2023
- Providing and supervising the customer service process at a stand-alone location in order to meet metrics and implementing instructions from management. Ordering supplies and controlling inventory. Training associates and new hires according to the Amazon principles and CXO models. The site experimented a considerable improvement during that period.
Fresh Production Supervisor// Bakery/Deli Lead
WALMART STORES
01.2018 - 05.2021
- Managing and programming every process related to the production, supplies, logistics and coverage of both above mentioned departments in compliance with the company and city sanitary and operational policies.
Sales associate // Bakery Associate
WALMART STORES
01.2016 - 01.2018
- Executing all processes related to production items at the Bakery Department and inventory control.
Operations Manager
ASISTUR S.A.
01.2000 - 01.2014
- Managing Funeral and Medical evacuations, hospitalizations, insurance claims, hospital bills payment on behalf of over 50 travel insurance companies from Europe, Canada and USA.
Education
Degree in Law -
University of Havana Law School
01.2000
Skills
- Communication
- Ample experience in customer service, logistics and management
- Bilingual English-Spanish, fluent Italian
- Detail oriented, organized mindset, team player, customer devoted
- Leadership
- I'm a person with experience in leading coworkers from multiple backgrounds, origins and personalities into a common goal, keeping a friendly and respectful work environment, so every associate can perform to the top of their potential reverting in a better image of the company and increased productivity
- I also enjoy keeping proper administration of resources, processing of data, metrics observance and general compliance
Accomplishments
- AMAZON FRESH STORES : Successfully led operations in every department of the second busiest store in the network.
- At AMAZON CXO division I was able to bring the LCA6 site from the bottom of the market to the top position based on a solid application of Amazon leading principles and outstanding customer service supervision.
- WALMART : Under my direction , the production areas of the store were able to drive sales over a million dollars a year for the first time, from 2019-2021.
- ASISTUR: Organized and supervised over 250 funeral and medical evacuations a year for over a decade with total success.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Assistant Manager
Amazon Fresh Stores
03.2025 - 11.2025
Site Lead, L3 (LSD5 Pickup and Returns)
AMAZON CXO
11.2023 - 03.2025
Site Lead, L3 (LCA6 Hub Locker)
AMAZON CXO
05.2021 - 11.2023
Fresh Production Supervisor// Bakery/Deli Lead
WALMART STORES
01.2018 - 05.2021
Sales associate // Bakery Associate
WALMART STORES
01.2016 - 01.2018
Operations Manager
ASISTUR S.A.
01.2000 - 01.2014
Degree in Law -
University of Havana Law School