Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hi, I’m
Pedro Arias
TORONTO,ON
Summary
Overview
5
years of professional experience
Work History
Concentrix DRSanto Domingo, Dominican Republic
Customer Service Agent
09.2023 - 08.2024
Job overview
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Updated customer records in the CRM system accurately with each interaction.
- Provided product information to customers in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
CVS Pharmacy Boston, Massachusetts
Cashier
05.2022 - 09.2022
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Stop and shop Supermarket Boston, Massachusetts
Produce Clerk
05.2021 - 09.2021
Job overview
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
ADEN International Business School Santo Domingo, Dominican Republic
Admissions Assistant
09.2020 - 12.2020
Job overview
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
- Responded promptly to inquiries via email or telephone calls concerning admission requirements or deadlines.
- Interviewed applicants to obtain information, discuss rules and collect payments.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
BIC DR Santo Domingo, Dominican Republic
Sales Promoter
01.2019 - 07.2019
Job overview
- Demonstrated products features and benefits to customers in retail stores.
- Created marketing materials such as flyers, brochures, and posters for promotions.
- Managed inventory levels of promotional items at each store location according to demand trends.
- Developed sales strategies and tactics in order to maximize profits.
Education
Autonomous University Of Santo Domingo (UASD)Santo Domingo, Dominican Republic
Bachelor of Marketing
10-2023
University Overview
MESCYT Santo Domingo, Dominican Republic
English Immersion Program from English As A Second Language
11-2018
University Overview
INFOTEPSanto Domingo, Dominican Republic
Microsoft Office Advanced User Level
08-2015
University Overview
San Pio X Computer And Language CenterSanto Domingo, Dominican Republic
Customer Service And Attention
05-2015
University Overview
UdemyOnline
Digital Marketing
University Overview
Skills
- Effective Case Management
- Proficient in Call Handling
- Data Validation
- Relationship Management
- Conflict Resolution Skills
- Order Coordination
Accomplishments
Accomplishments
- Quality Top Performance
- CSAT Star
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
Affiliations
I love baseball, good food, literature books and music.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Concentrix DR
09.2023 - 08.2024
Cashier
CVS Pharmacy
05.2022 - 09.2022
Produce Clerk
Stop and shop Supermarket
05.2021 - 09.2021
Admissions Assistant
ADEN International Business School
09.2020 - 12.2020
Sales Promoter
BIC DR
01.2019 - 07.2019
Autonomous University Of Santo Domingo (UASD)
Bachelor of Marketing
MESCYT
English Immersion Program from English As A Second Language
INFOTEP
Microsoft Office Advanced User Level
San Pio X Computer And Language Center
Customer Service And Attention
Udemy
Digital Marketing
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