Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PEDRO AGUILAR

249 E 127TH

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

17
17
years of professional experience

Work History

Sales Manager/Senior Customer Service Representative

US ROOFING
Long Beach
09.2019 - 03.2025
  • Developed and implemented sales strategies to enhance market presence.
  • Analyzed market trends to identify new business opportunities and customer needs.
  • Managed client relationships to ensure satisfaction and repeat business.
  • Oversaw inventory management to align stock levels with sales forecasts.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and presented monthly reports to management on sales performance.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Assisted customers with inquiries regarding roofing products and services.
  • Maintained detailed records of customer interactions and transactions.
  • Trained new team members on customer service protocols and systems.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Conducted customer service training for new hires.
  • Responded promptly to inquiries from customers about products or services.
  • Resolved escalated customer complaints in a timely manner.
  • Collaborated with other departments such as Sales, Marketing, and Technical Support.
  • Monitored customer feedback surveys to identify areas of improvement.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Followed up with customers after purchases to ensure satisfaction.

EXPEDITER/Shipping and Receiving Manager

Coast Plating
Gardena
01.2008 - 08.2019
  • Coordinated shipments and deliveries to ensure timely order fulfillment.
  • Managed inventory levels and maintained accurate stock records.
  • Communicated with suppliers to resolve delivery issues and discrepancies.
  • Monitored quality control measures for incoming materials and products.
  • Implemented safety protocols to maintain a safe working environment.
  • Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
  • Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
  • Assisted in preparing freight estimates based on weight, volume, destination points.
  • Maintained a detailed database of all shipments, deliveries, and returns.
  • Supervised warehouse staff to maintain efficient workflow and productivity.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
  • Analyzed customer feedback regarding order processing times to identify areas for improvement.

Education

High School Diploma -

FRREMONT HIGH SCHOOL
Los Angeles, CA
06-1994

Skills

  • Sales strategy
  • Client relationship management
  • Customer relationship management
  • Pricing strategy
  • Sales forecasting
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Goals and performance
  • Multidisciplinary team leadership
  • Product knowledge
  • Excellent communication skills
  • Verbal and written communication
  • Staff management
  • Persuasive negotiations
  • Social media savvy
  • Sales reporting

Languages

Spanish
Professional

Timeline

Sales Manager/Senior Customer Service Representative

US ROOFING
09.2019 - 03.2025

EXPEDITER/Shipping and Receiving Manager

Coast Plating
01.2008 - 08.2019

High School Diploma -

FRREMONT HIGH SCHOOL

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PEDRO AGUILAR