Pedrareka Morley
London,ON
Summary
Dynamic leader with a proven track record at Tommy Gun's Original Barbershop, excelling in operational management and fostering strong leadership. Spearheaded growth initiatives, significantly enhancing team performance and customer satisfaction. Expert in business development and adept at problem-solving, consistently delivering high-quality guest experiences.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Regional Manager
Tommy Gun's Original Barbershop
03.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted with guest check-in and check-out procedures.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Education
High School Diploma -
Galilee College
Nassau,BahamasSkills
- Operations
- Operational management
- Goals and performance
- Business development and planning
- Strong leadership
- Guest experiences
- Training and mentoring
- Problem-solving abilities
- Multitasking
- Professionalism
Languages
English
Full Professional
Timeline
Regional Manager
Tommy Gun's Original Barbershop
03.2021 - Current
High School Diploma -
Galilee College
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