Summary
Overview
Work History
Education
Skills
Timeline
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Pedram Rouhani

Halifax

Summary

With a background in financial data analysis and customer service, I am eager to integrate my experience into the field of computer science, enhancing my skills and advancing in software development.

Overview

4
4
years of professional experience

Work History

Financial Advisor

Concentrix
07.2022 - 04.2023
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Collaborated with team members to streamline processes and improve overall client experience.

Dispute and Fraud Analyst

Concentrix
09.2021 - 07.2022
  • Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
  • Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
  • Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

School Registrar

Concentrix
07.2021 - 09.2021
  • Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
  • Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
  • Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.

Loan Advisor

Concentrix
02.2021 - 07.2021
  • Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
  • Developed customized financial solutions for clients based on their unique needs.
  • Enhanced application processing rates by analyzing borrowers'' financial statements and credit histories efficiently.
  • Collaborated with underwriters to expedite loan approvals, ensuring adherence to strict industry regulations.

Stock Associate

Jimmy Choo
06.2020 - 12.2020
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.

Sales Associate

North Face
10.2019 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor - Computational Science

Dalhousie University
Halifax, NS
12-2026

Diploma - Kinesiology

Langara College
Vancouver, BC
12-2019

Skills

  • Team development
  • Microsoft Office Suite
  • De-escalation techniques
  • Active listening
  • Critical thinking
  • Data entry
  • Prioritization
  • Dispute resolution
  • Coordination
  • Fluent bilingualism
  • Time management

Timeline

Financial Advisor

Concentrix
07.2022 - 04.2023

Dispute and Fraud Analyst

Concentrix
09.2021 - 07.2022

School Registrar

Concentrix
07.2021 - 09.2021

Loan Advisor

Concentrix
02.2021 - 07.2021

Stock Associate

Jimmy Choo
06.2020 - 12.2020

Sales Associate

North Face
10.2019 - 12.2020

Bachelor - Computational Science

Dalhousie University

Diploma - Kinesiology

Langara College

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Pedram Rouhani