Pearl Ruby Cerro
Vancouver,Canada
Summary
Dynamic professional with experience at Vancouver Aquarium, excelling in front-desk customer service and effective communication. Proven ability to maintain clean environments and enhance guest experiences while collaborating with teams. Proficient in MS Office and adaptable to high-pressure situations, ensuring operational efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Building Services Associate
Vancouver Aquarium
Vancouver, Canada
03.2023 - Current
- Maintain clean, safe public areas and back-of-house spaces during peak visitor hours and special events.
- Assist and accommodate guests with basic questions (wayfinding, exhibit information, and general inquiries), escalating issues as needed to Guest Experience.
- Complete opening/closing checklists and report maintenance needs promptly for quick resolution.
- Collaborate with operations and tech teams to set up rooms and equipment for programs.
Barista/Cashier
Happy Lemon Group of Philippines, Inc.
Makati, Philippines
10.2019 - 05.2022
- Delivered friendly counter service; handled cash, POS, and daily cash audits with accuracy.
- Recommended products based on customer needs; promoted specials and seasonal items.
- Maintained punctuality and consistent attendance in a high-volume setting.
Education
Bachelor of Arts - Business Management – Information Systems
Acsenda School of Management
Vancouver, BC12.2026
Bachelor of Science - Hotel & Restaurant Management
University of Makati
Philippines10.2014
Bachelor of Science - Hotel & Restaurant Management
Leyte Normal University
Philippines11.2013
Skills
- Front-Desk & Customer Service
- Reception/Phone & Email Etiquette
- Scheduling & Calendar Management
- Data Entry & Records Management
- MS Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- POS familiarity
- Canva
- Teamwork
- Adaptability
- Confidentiality & discretion
Leadership Experience
VP, Internal Affairs-MIS Club, Acsenda School of Management, June/2025-Present
- Coordinate club communications, Support event logistics (task lists, on-site assistance).
Timeline
Building Services Associate
Vancouver Aquarium
03.2023 - Current
Barista/Cashier
Happy Lemon Group of Philippines, Inc.
10.2019 - 05.2022
Bachelor of Arts - Business Management – Information Systems
Acsenda School of Management
Bachelor of Science - Hotel & Restaurant Management
University of Makati
Bachelor of Science - Hotel & Restaurant Management
Leyte Normal University
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