Pearl Joy Habana
Saint-Lazare,Qc
Summary
Experienced retail manager with a dedicated focus on delivering exceptional customer service, training employees, and driving sales growth. Consistently achieves and surpasses sales targets while effectively leading teams to success. Skilled in payroll management, reporting, store evaluations, and operational efficiency. Currently leveraging strong organizational and communication skills as an administrative assistant, providing top-notch customer service, updating resources, and proofreading newsletters.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
FR@SNM
03.2023 - Current
- Provide exceptional customer service and support
- Manage phone clinics and assist with customer inquiries
- Update and maintain resource materials to ensure accuracy
- Proofread and edit newsletters for distribution
- Assist in administrative tasks and office coordination
Retail Manager
La Vie En Rose
04.1999 - 09.2013
- Led and managed daily store operations, ensuring efficiency and productivity
- Trained, coached, and mentored employees to enhance performance and customer service
- Developed and implemented strategies to drive sales and consistently achieve sales goals
- Oversaw payroll processing, ensuring accuracy and compliance with company policies
- Conducted weekly, monthly, and quarterly meetings to review sales performance and strategize improvements
- Prepared detailed sales reports to track store progress and identify areas for growth
- Performed employee and store evaluations to maintain high operational standards
- Ensured seamless execution of daily store tasks, including inventory management and customer interactions
- Managed store merchandising and planning to optimize product visibility and sales
- Oversaw stock levels, ordering, and replenishment to ensure product availability
Education
English Literature
Concordia University
09.1999
Creative Arts
John Abbott College
06.1997
Skills
- Sales Management & Goal Achievement
- Employee Training & Leadership
- Customer Service Excellence
- Payroll Processing & Compliance
- Sales Reporting & Data Analysis
- Store & Employee Evaluations
- Store Merchandising & Planning
- Stock Management & Inventory Control
- Administrative Support & Organization
- Phone Clinics & Resource Updates
- Newsletter Proofing & Editing
Languages
English
Professional Working
Timeline
Administrative Assistant
FR@SNM
03.2023 - Current
Retail Manager
La Vie En Rose
04.1999 - 09.2013
English Literature
Concordia University
Creative Arts
John Abbott College
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