PEARL CHUNG
Toronto,ON
Summary
Solid 13-year experience at retail management and business development. Worked for 4 renowned brands including Lancôme, Kiehl’s, Clarisonic, and Godiva Chocolatier. Launched 1st worldwide counter of Clarisonic, gained Kiehl's ranking in 2022, and developed product assortment optimization procedures for Godiva global adaptation.
Advanced multi-tasking skills and communication skills for building relationship with trade partners and consumers. Excellent analytical skills to prepare business reviews and strategic planning to achieve sale targets. Compliance to brand guidelines in marketing execution.
Core competencies include,
- problem-solving skills
- proactive planning
- details and goal-oriented
- flexible and adaptable
Overview
17
17
years of professional experience
Work History
Service Consultant
Weins Auto Group, Toyota Canada
01.2023 - Current
- Handling of over 100 customer inquiries via phone calls and emails daily
- Achieving daily and monthly sales and appointment targets of service department
- Liaising with Assistant Service Managers to arrange service appointments
- Providing professional advice and follow up spare part orders to fulfill customer needs
- Recommending value adding service to customer in order to boost up profitability of dealership
- Performing high standard of customer service level daily.
Account Operation Manager, Kiehl’s
L'Oreal
11.2021 - 01.2023
- Responsible for sales and operations of Kiehl’s, managing 9 Kiehl’s boutiques and 3 department store counters
- Supervised and up-skilled over 60 retail staff ranging from Store Managers to Beauty Advisors
- Achieved business objectives including sales target, product focus and service excellence
- Built relationship with trade partners for additional in-store / online exposures
- Proactively lead major marketing events to drive additional sales with attractive promotions, gained 2 rankings up at SOGO Department Store in 2022 with increased market share
- Formulated retail strategies to maximize sales turnover of pillar products and boost up basket value
- Managed inventory of finished goods (FG) and non-FG per POS at optimal level
- Ensured compliance to group guideline and fulfill audit requirement in all operation aspects.
- Analyzed and reported on key performance metrics to senior management.
Travel Retail Senior Account Manager
Godiva Chocolatier
06.2015 - 11.2021
- Managed 82 points of sale in airports and downtown in Asia
- Created sales forecasts to target monthly and yearly objectives and achieving sales targets via active order management
- Relationship building to secure high-value accounts through consultative selling, effective customer solutions, and promoting business opportunities to maximize brand exposures and sales turnover
- Developed procedure to optimize product assortment for inventory and cost control for global adaptation
- Planned CAPEX investments and target ROI of all key projects for management review
- Planned marketing activities strategically with new launches and interactive activities to enhance brand awareness and customer excitement, with P&L controlled
- Actively led Godiva Chocolate Fashion Show with key global travel retailers
Assistant Account Manager, Clarisonic
L'Oreal
11.2012 - 05.2015
- Launched the world’s 1st Clarisonic standalone counter and opened 7 new doors
- Executed 6 roadshows in key shopping malls and pre-launch event to maximize sales turnover
- Developed 25 retail staff inclusive of Field Operation Manager, Senior/ Beauty Advisors
- Built relationship with trade partners to explore additional instore and online exposures
- Developed sales strategy based on research of consumer buying trends and market conditions with frontline incentive motivation
- Planned seasonal promotions strategically to expand customer database and increase loyalty of existing customers
- Managed inventory at healthy level at each door
- Analyzed sales performance and prepare management reports and business review for management and head office
Commercial Assistant, LANCÔME Travel Retail
L'Oreal
09.2009 - 03.2012
- Reported to Senior Area Manager and managed sales of LANCÔME in Greater China and Okinawa
- Worked with Marketing and Logistics teams to keep track of inventory status to ensure stock availability of new launches and star products
- Managed orders to meet monthly and annual targets to ensure leading skincare category
- Analyzed sales at category and SKU levels and prepared reports for management review
- Performed price positioning study versus competitors
- Planned localized business strategies and promotional mechanics to achieve leverage of marketing events
- Active P&L management by optimal utilizing of marketing budget to maximize sales performances
- Visited POS regularly and cooperated with operations team to maintain counter merchandising complying to company standards
Customer Service Supervisor
Kolb (HK) Limited
10.2006 - 07.2009
- Awarded Best Employee in 2008
- Served key accounts of pastry manufacturers, airlines, hotel group, restaurants and food retailers by providing efficient and effective customer services via establishing trust and increasing satisfaction
- Closely liaised with factories and vendors for service consultation, quotations and equipment & spare part order placement
- Actively participated in exhibition to drive sales and analyzed positioning vs competitive landscape
- Prepared sales report for management review and target setting.
Education
Bachelor in Science - Applied Biology With Biotechnology
The Hong Kong Polytechnic University
2006
Professional Diploma - Project Management And Corporate Outsourcing
The Chinese University of Hong Kong, SCS
2009
Skills
- Proficient in MS Offices: Outlook, Teams, Word, Excel and Powerpoint
- Power BI, SAP System, BW System, GEBIS
- Chinese Word Processing
- Native in Cantonese and Mandarin, Fluent in English
Timeline
Service Consultant
Weins Auto Group, Toyota Canada
01.2023 - Current
Account Operation Manager, Kiehl’s
L'Oreal
11.2021 - 01.2023
Travel Retail Senior Account Manager
Godiva Chocolatier
06.2015 - 11.2021
Assistant Account Manager, Clarisonic
L'Oreal
11.2012 - 05.2015
Commercial Assistant, LANCÔME Travel Retail
L'Oreal
09.2009 - 03.2012
Customer Service Supervisor
Kolb (HK) Limited
10.2006 - 07.2009
Bachelor in Science - Applied Biology With Biotechnology
The Hong Kong Polytechnic University
Professional Diploma - Project Management And Corporate Outsourcing
The Chinese University of Hong Kong, SCS
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