Pearl Takang
Toronto
Summary
Dynamic customer service professional with a friendly demeanor and proven problem-solving skills, honed at CIBC Bank. Adept at building strong relationships and generating sales leads while managing high call volumes. Proficient in Microsoft Office Suite and CRM systems, consistently achieving team sales targets and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Sevices
CIBC Bank
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Administrative Assistant
Chartwell Retirement Residences
10.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Associate of Science - Science
Seneca College of Applied Arts And Technology
North York, None12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Data entry
- Call center experience
- Order processing
Languages
English
Full Professional
Timeline
Administrative Assistant
Chartwell Retirement Residences
10.2023 - 01.2025
Customer Sevices
CIBC Bank
05.2023 - Current
Associate of Science - Science
Seneca College of Applied Arts And Technology
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