Pearl Osei Owusu
Nepean,ON
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist Administrator
Shopper’s drug Mart pharmacy
Nepean, ON
06.2024 - 08.2025
- Managed front desk operations and greeted customers warmly.
- Scheduled appointments and coordinated patient medication pick-ups efficiently.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted pharmacists with inventory management and restocking supplies regularly.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Responded promptly to emails from customers and other departments within the organization.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Coordinated meetings between internal departments and external partners and clients.
Healthcare Customer Service Representative
Fairfield Retirement home
Nepean, ON
09.2023 - 08.2025
- Assisted residents with daily activities and personal care needs.
- Handled incoming calls and addressed inquiries regarding services offered.
- Managed appointment scheduling for residents and healthcare providers.
- Maintained accurate records of resident interactions and service requests.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified patient demographic information in order to ensure accuracy of data entry.
Education
Bachelor of Arts - Business Administration
Carleton University
Ottawa 09.2021 - 05.2025
Associate of Applied Science -
Carleton University
OttawaSkills
- Appointment scheduling
- Customer relationship management
- Point-of-sale operation
- Inventory management
- Record maintenance
- Communication skills
Accomplishments
- Honour roll for students
- Exchange programs for 2 years inAtlanta
- Treasure for CUSA Carleton University
Languages
English
First Language
English
Advanced (C1)
C1
Affiliations
- Lawn Tennis
- Play the Piano
- Table Tennis
- Swimming
Timeline
Receptionist Administrator
Shopper’s drug Mart pharmacy
06.2024 - 08.2025
Healthcare Customer Service Representative
Fairfield Retirement home
09.2023 - 08.2025
Bachelor of Arts - Business Administration
Carleton University
09.2021 - 05.2025
Associate of Applied Science -
Carleton University