Pearl Edwards
Oroville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
Mystery Shopper
Professional training and occupational services LT
Kingston
08.2018 - 07.2019
- Monitored compliance with company policies and procedures by staff members.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Evaluated friendliness, courtesy and helpfulness of personnel during interactions.
Housekeeper
Holiday Inn Express Hotel
Panama City Beach
05.2018 - 06.2018
- Responded to requests from guests regarding housekeeping needs.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Sanitized all areas of the hotel lobby and public restrooms.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Service Cashier
Juici Patties
Catherine
06.2012 - 06.2018
- Processed credit card transactions accurately and efficiently.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
File Clerk
University of the West Indies
Kingston
03.2011 - 05.2012
- Organized and filed documents according to established procedures.
- Sorted and distributed mail on a daily basis.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
Customer Service Representative
Kiddies kingdom
Spanish town , st Catherine
12.2009 - 04.2010
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Feeling Retail Service Certificate -
Quality Service Institute Seminars
06.2017 - 06.2017
NVQJ - Customer Service Representative
Stony Hill Heart Academy
Kingston , Jamaica 04.2010 - 04.2011
St Mary’s College
St Catherine , Jamaica Skills
Active listening
- Cleanliness standards adherence
- Effective communication
- Attention to detail
Problem solving
Adaptability
Time management
Handling customer feedback and surveys
Timeline
Mystery Shopper
Professional training and occupational services LT
08.2018 - 07.2019
Housekeeper
Holiday Inn Express Hotel
05.2018 - 06.2018
Feeling Retail Service Certificate -
Quality Service Institute Seminars
06.2017 - 06.2017
Customer Service Cashier
Juici Patties
06.2012 - 06.2018
File Clerk
University of the West Indies
03.2011 - 05.2012
NVQJ - Customer Service Representative
Stony Hill Heart Academy
04.2010 - 04.2011
Customer Service Representative
Kiddies kingdom
12.2009 - 04.2010
St Mary’s College
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