PEARL-CATHERINE TITA
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. .
Overview
15
15
years of professional experience
Work History
Bus Operator
Toronto Transit Commission
Toronto, ON
04.2013 - Current
- Extensive knowledge of safety, defensive driving methods and traffic regulations
- Familiar with the operation of air brakes and components of TTC buses
- CZ licensed
- Collects cash fares, ensures patrons have valid TTC passes/tickets, and issues transfers
- Notifies patrons of conditions that impact the regularity of service via public address system
- Receives calls and provides information to/from supervisory personnel
- Ensures proper accommodation for patrons with disabilities, elderly, and others requiring additional assistance
- Possesses strong knowledge of TTC policies, Collective Agreement, Ontario Human Rights code and Related Orders including disability accommodation and accessibility requirements concerning passengers and employees.
Founder
BLK Book Fair
Concord, ON
02.2021 - Current
- Peer support and mentorship of new and aspiring Afro-Canadian authors
- Manages a platform that focuses on the collaboration of new and experienced Afro-Canadian authors/creators
- Manages a platform that highlights the work of Afro-Canadian Authors/Creators as well as small Black businesses
- Create 3D mock-ups for Clients/Design and maintain BLK Book Fair website
- Advertise and market Afro-Canadian Authors'/Creators' books and materials via social media and on BLK Book Fair website
- Plan and coordinate networking events for authors and small businesses
- Facilitate authors/creators with distribution, marketing and networking with events such as The BLK Book Fair Introductory Event
- Facilitate book donations from authors/public to any organization seeking donations
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Author
TITA, PEARL
09.2020 - Current
- Published under Pearl's Bookshelf via IngramSpark
- Created emotionally powerful poetry and prose to engage consumers and heighten understanding of one's self and mental health awareness.
- Published debut poetry book titled "Beneath The Shade: the poetic self-discoveries and realizations of a fellow human" (April 2021)
- Participated in all stages of manuscript preparation
- In charge of editing and proofreading for grammar, quality, and tone
- Creative director of book illustrations and book design
- Create 3D book mock-ups, designed company logo, and maintain website
- Curate social media content to keep audience informed, interested, and entertained
- Organize social media collaborations with other authors to facilitate in promotion of book and materials
- Responsible for marketing, managing inventory, distribution, and sales
Strategy Analyst
BlkMenStyle
06.2020 - Current
- Assists management team in identifying potential problems within the Black Community and strategize to improve on those issues
- Participates in group planning and helps create initiatives such as empowerment photoshoots, the promotion of Black businesses via social media, and the support of local Black businesses
- Work closely with the CEO to help change the narrative and perception of Black men in the city of Toronto
- Contact news outlets to speak on reconstructing the narrative of young Black men in the media and for future initiatives in place
- Featured on CityTV News and Global News
Customer Care Specialist/ Courtesy Caller
Pizza Nova
02.2009 - 03.2013
- Answered inbound phone calls from customers
- Facilitated with the training process of new employees
- Took personalized orders from customers
- Inputted customers' orders into computerize data base
- Recorded customers details along with method of payment
- Processed orders for customers by ensuring that stores receives correct orders
Cashier
Lettuce Eatery
07.2008 - 01.2009
- Worked with cash
- Participated in sidewalk advertising
- Prepared salads, wraps and rice bowls
- Dealt with customers in a professional manner
Education
Bachelor of Arts - Psychology
York University
Toronto, ON02.2020
High School Diploma -
Pope John Paul C.S.S
Skills
- Over 18 years of customer service experience
- Microsoft Word, Microsoft Excel
- Microsoft PowerPoint, Microsoft Outlook
- Photoshop, Canva
- Social media: Instagram, Twitter, Facebook
- Possesses strong interpersonal communication skills
- Very task-oriented and maintains a strong attention to detail
- Responsible, trustworthy and dedicated
- Effective Communicator
- Emotional Intelligence
- Computer Proficiency
Accomplishments
- Recipient of C.I.B.W.E's Canada's Top 100 Black Women To Watch October 2022
- Collaborated with Indigo/Chapters (Vega Location) in the development of group book signings for underrepresented authors 2022-current
Languages
English
Timeline
Founder
BLK Book Fair
02.2021 - Current
Author
TITA, PEARL
09.2020 - Current
Strategy Analyst
BlkMenStyle
06.2020 - Current
Bus Operator
Toronto Transit Commission
04.2013 - Current
Customer Care Specialist/ Courtesy Caller
Pizza Nova
02.2009 - 03.2013
Cashier
Lettuce Eatery
07.2008 - 01.2009
Bachelor of Arts - Psychology
York University
High School Diploma -
Pope John Paul C.S.S