Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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PEARL-CATHERINE TITA

Summary

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. .

Overview

15
15
years of professional experience

Work History

Bus Operator

Toronto Transit Commission
04.2013 - Current
  • Extensive knowledge of safety, defensive driving methods and traffic regulations
  • Familiar with the operation of air brakes and components of TTC buses
  • CZ licensed
  • Collects cash fares, ensures patrons have valid TTC passes/tickets, and issues transfers
  • Notifies patrons of conditions that impact the regularity of service via public address system
  • Receives calls and provides information to/from supervisory personnel
  • Ensures proper accommodation for patrons with disabilities, elderly, and others requiring additional assistance
  • Possesses strong knowledge of TTC policies, Collective Agreement, Ontario Human Rights code and Related Orders including disability accommodation and accessibility requirements concerning passengers and employees.

Founder

BLK Book Fair
02.2021 - Current
  • Peer support and mentorship of new and aspiring Afro-Canadian authors
  • Manages a platform that focuses on the collaboration of new and experienced Afro-Canadian authors/creators
  • Manages a platform that highlights the work of Afro-Canadian Authors/Creators as well as small Black businesses
  • Create 3D mock-ups for Clients/Design and maintain BLK Book Fair website
  • Advertise and market Afro-Canadian Authors'/Creators' books and materials via social media and on BLK Book Fair website
  • Plan and coordinate networking events for authors and small businesses
  • Facilitate authors/creators with distribution, marketing and networking with events such as The BLK Book Fair Introductory Event
  • Facilitate book donations from authors/public to any organization seeking donations
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Author

TITA, PEARL
09.2020 - Current
  • Published under Pearl's Bookshelf via IngramSpark
  • Created emotionally powerful poetry and prose to engage consumers and heighten understanding of one's self and mental health awareness.
  • Published debut poetry book titled "Beneath The Shade: the poetic self-discoveries and realizations of a fellow human" (April 2021)
  • Participated in all stages of manuscript preparation
  • In charge of editing and proofreading for grammar, quality, and tone
  • Creative director of book illustrations and book design
  • Create 3D book mock-ups, designed company logo, and maintain website
  • Curate social media content to keep audience informed, interested, and entertained
  • Organize social media collaborations with other authors to facilitate in promotion of book and materials
  • Responsible for marketing, managing inventory, distribution, and sales

Strategy Analyst

BlkMenStyle
06.2020 - Current
  • Assists management team in identifying potential problems within the Black Community and strategize to improve on those issues
  • Participates in group planning and helps create initiatives such as empowerment photoshoots, the promotion of Black businesses via social media, and the support of local Black businesses
  • Work closely with the CEO to help change the narrative and perception of Black men in the city of Toronto
  • Contact news outlets to speak on reconstructing the narrative of young Black men in the media and for future initiatives in place
  • Featured on CityTV News and Global News

Customer Care Specialist/ Courtesy Caller

Pizza Nova
02.2009 - 03.2013
  • Answered inbound phone calls from customers
  • Facilitated with the training process of new employees
  • Took personalized orders from customers
  • Inputted customers' orders into computerize data base
  • Recorded customers details along with method of payment
  • Processed orders for customers by ensuring that stores receives correct orders

Cashier

Lettuce Eatery
07.2008 - 01.2009
  • Worked with cash
  • Participated in sidewalk advertising
  • Prepared salads, wraps and rice bowls
  • Dealt with customers in a professional manner

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
02.2020

High School Diploma -

Pope John Paul C.S.S

Skills

  • Over 18 years of customer service experience
  • Microsoft Word, Microsoft Excel
  • Microsoft PowerPoint, Microsoft Outlook
  • Photoshop, Canva
  • Social media: Instagram, Twitter, Facebook
  • Possesses strong interpersonal communication skills
  • Very task-oriented and maintains a strong attention to detail
  • Responsible, trustworthy and dedicated
  • Effective Communicator
  • Emotional Intelligence
  • Computer Proficiency

Accomplishments

  • Recipient of C.I.B.W.E's Canada's Top 100 Black Women To Watch October 2022
  • Collaborated with Indigo/Chapters (Vega Location) in the development of group book signings for underrepresented authors 2022-current

Languages

English

Timeline

Founder

BLK Book Fair
02.2021 - Current

Author

TITA, PEARL
09.2020 - Current

Strategy Analyst

BlkMenStyle
06.2020 - Current

Bus Operator

Toronto Transit Commission
04.2013 - Current

Customer Care Specialist/ Courtesy Caller

Pizza Nova
02.2009 - 03.2013

Cashier

Lettuce Eatery
07.2008 - 01.2009

Bachelor of Arts - Psychology

York University

High School Diploma -

Pope John Paul C.S.S

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